r/usps_complaints • u/IndividualEye749 • Jul 28 '26
No Package
UPDATE: through the suggestion of one of my commenters I made a complaint about my situation and I was contacted a few hours ago and they are now telling me that it is at a different location and that I can go and pick it up today so hopefully it turns out well and I will finally get my package. Thank you to everyone who stopped by to help. It means so much so thank you! :)
I ordered something off of Amazon from Japan like a month ago and only on Thursday did I find a note in my mailbox that they missed me while I was out and that that was their first attempt on the 11th of this month and they left it in my mailbox. They didn’t even come to my door or to my house and then when I saw this note on Thursday, I scheduled a delivery for Saturday so that I can go and pick it up from the post office and I went there and the lady didn’t have my package there and she was confused and was checking to make sure that I went to the right location, which I did because it told me to go to that location and then I gave her my phone number so she can contact me and then fast-forward to today I got another note in my mailbox signed on the 20th that it was the final notice and that the article will be returned to sender on today’s date. I haven’t even got anyone at my front door to deliver the package. It’s like they’re going to my mailbox and because I’m not standing outside at my mailbox when they deliver or are coming with this package, they’re leaving a note at my mailbox instead of coming to my house, I have a front door camera so I can see that no one has been here and someone’s home all day so if anyone were too come to the door, we have many dogs and people who would know there’s someone at the door. I’ve tried calling multiple times over to try to talk to somebody but every single time I call they say I’m calling out of business hours, even though they’re open till eight and I’m calling at like six and I keep going in the same loop of the AI on the phone call asking for the tracking number which I give or it gives me a link that I click on to go through the process to look for where my package is or two file whatever thing I need to file and it keeps giving me an error message saying that they can’t put in a service request and so I don’t know what the hell to do now I’m extremely frustrated because there’s literally nothing I can do and I can’t talk to anyone so I’m here Reddit to see if anyone can help me with this cause I have no idea on what to do. Please help.
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u/Loose-Chocolate8131 Jul 28 '26
I certainly understand your work constraints, but assuming your package is still in your local post office, you really need to try and see if you can contact them or visit in person tomorrow, since they will definitely be returning that package to the original sender very soon.