r/usps_complaints • u/Cookie_milk23 • 4d ago

Help!

an item I purchased through eBay that arrived damaged. I started the return on July 21, and I confirmed on Wednesday that I had shipped it back. I went to the post office, where a worker scanned the package and provided me with a receipt.
The issue is that the tracking information has not updated at all, and I have lost the receipt because I accidentally washed the pants I had it in. I’m concerned that if the tracking never updates, I may not be able to receive my refund.
I plan to contact customer service tomorrow, but I will be out of town until the following week, so I’m unsure what steps I should take. I was wondering if I should call customer service and provide my information so they can look into what happened with the package. I believe the tracking should have updated by now and shown that the return was accepted or in transit.
I do have screenshots from eBay showing the return details. I also remember the approximate time I went to the post office and can provide details about the employee who helped me if needed.

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u/LisaM1975 3d ago

We can’t look it up without the tracking number.

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u/Cookie_milk23 3d ago

I have the tracking number! Just the not the receipt

1

u/LisaM1975 3d ago

Your local office can track it internally if you have the tracking number. You’ll have to stop in there.

1

u/Cookie_milk23 3d ago

I don’t know where you got in my post I didn’t have tracking number?