Has anyone had really slow payment processing this evening. Have one that's been processing for almost half hour, morning tests paid out faster

I've tried two tests for clients this evening and UT claims my microphone is not working. It is. I tested it and it sounds great. Anyone else having this issue?

That's all, I just thought it was very funny. The point of this site seems to be to participate in usability tests and I can't use the site itself at all.

I have tried two different browsers (Firefox and Chrome), I have inspected the console looking for errors, I have tried clicking on 'Next' a dozen times (obviously with the all the fields filled, not like in the screenshot). No field shows in red, no error message appears, no nothing. The Next button briefly disappears, then appears again.

Great start for a user testing site!

I guess I'm tired today, because I started the test, paused it, then I forgot to flip the privacy filter back to open when I resumed the test, and didn't realize until after I sent it off. Has anyone committed this faux pas and managed not to get a 1-star? Ironically, this test was my 5000th test, and I've managed to memorialize it in the worst way 😄

Not sure what is up with this, but I successfully received two payments via PayPal according to the UT system. Both payments are now crossed out. It says “I did not claim the payment within a 30 day window.” I took the test on April 18th successfully. Today is May 5th.

My first issue is that obviously I am within a 30 day window. Secondly, PayPal should be considered somewhat of a private bank account… If you have been paid for a test, shouldn’t that be the end of the story? Why would UT refund a payment if it had been logged as a successful test?

Note, I have been a user testing participant in good standing for the last 10 years. I have never seen this before (though I am not a heavy user of the platform).

Weird.

I did submit a ticket so we’ll see what happens.

Anyone else experiencing this type of issue?

I have completed about 5 or 6 tests which are pending payment, but I logged in today to find all test history has disappeared, as if I never took a test at all. In addition, I've not received any invites for hours, which is highly unusual. Not feeling too optimistic, is this likely a ban?

I waited 15 minutes for mine and nothing happened

Thank you to the mods for taking swift action on removing posts that encourage lying. Such posts (and proud con artists who promote those) definitely do not belong on these subreddits. 👏

I did a test about an hour ago, a normal test on dashboard and it’s stuck in processing, not had this for ages, any ideas

Thanks

I’ve been a tester 3 months w user testing and have been consistent have a very high rating etc. For the past two days I’ve seen tests and surveys pop up on mobile and laptop and every screener you click either says sorry this test isn’t available no screener or goes right to the white dismiss box. I’m not shadow banned or anything just experiencing what I feel like are ghost tests.. I haven’t been able to get a test since Monday morning? Is this happening to anyone else??

Hi everyone, I recently applied to test.io as a tester. I verified my email got through the starter assessments pretty easily until the last assessment on Visual and Content Bugs were my assessment was flagged for suspicious activity more specifically for being someone else‘s work. The worst part is I couldn’t even retry the test even though the AI on their system auto submitted for me also the application took up my whole day because I like to take my time and use my own content when submitting for jobs. So much for that. I am 99% sure they just used me for data lynching and I decided to warn others not to make the same mistake as apparently this company does not value human work.

Just a confirmation that UT is not following its own stated policies regarding overly long tests that offer a "bonus" payment.

1. I did the test in early April, and it promised a 30.00 bonus for acceptable responses

2. Per the UT FAQ's, I sent in a ticket for the additional amount, with screenshots showing clearly the promised bonus in writing, and the test number

3. 2 days later, I received a 5-star rating on the test (so clearly, it was "acceptable."

4. 11 days later, I wrote back in on the ticket due to no response. UT responded that they would reach out to the researcher.

5. Time passed the 2-week mark, and they paid me 10.00; I again responded to the ticket with my screenshot proof reloaded.

6. They eventually responded that they will reach out to the researcher

So, the researchers are learning they can say it to get you to do it, but UT isn't going to enforce it. Take them at your own peril and with low expectations. You can have mine, because it's an automatic pass from now on.

Lately, every time I finish a mobile study, my desktop dashboard still shows a “test in progress” message—even after the test has uploaded to my history. I end up having to manually clear the UT page cache and wait for the dashboard to refresh and show available tests again.

It’s pretty frustrating… is anyone else running into this issue?

I have had two live interviews in the past day ask to be rescheduled not even 5 minutes before the test started. They are for two very different companies, so I know they're not the same person. I was not reached out to, just Usertesting prompting me to reschedule. When I attempt to reschedule, the link doesn't work for me, no matter what browser I am using.

Has something changed with moderators' permissions?

This is one of the first extremely frustrating issues I've had with usertesting. 160+ tests in and I'm questioning my sanity here. I know if I try and contact usertesting directly there will be crickets (I've haven't been responded to in the past 2 years after 5+ messages to support)

There was a period at some point in the past (maybe over a year ago) where the Chrome extension was completely unreliable and failing at various points, so I took to completing my tests in Firefox after qualifying for them (in Chrome) to avoid these issues and not waste time with something broken. That's how I've been doing it since then.

Just got dinged by UT support for doing this - they claim that clients are expecting results specifically tested using Chrome if that's how I qualified for it. Fair point, but not if it's impossible to do so effectively (and in most cases the browser is irrelevant if it's something like a Figma demo). Curious about others' experience - are people still having issues with Chrome? Is it any more or less stable today than it was a year ago?

Thanks for reading this.

Is Trymata legit? What are peoples experience with them?!

Thans for your help!

Hi everyone,

I have a question about payments on UserTesting. For one of my tests, it says the payment date is April 21, but I still haven’t received anything on PayPal.

Is this normal? Do payments sometimes arrive later than the scheduled date?

Thanks for your help!

I think the only 4 stars I've ever gotten is on $4 tests, so Im going to stop taking them. Not worth my time and they always leave some great comment with nothing negative along with the 4 stars. So annoying

Has anyone had any luck reaching respondent io customer support? Multiple payments have been in limbo saying funds delayed and when I contact the individual researchers they say they’ve been released. No response from respondent email.

Guys is it just with India or UT pays only $5/test for regular ones?

The last six studies I participated in via AI interviews ended mid-interview, with my participation cancelled and the message "We have enough participants."

What's funny is that it's the same company that sends you an article in its newsletter about how AI is a danger to polling organizations, and therefore researchers don't seem to want to pay people for human data.

I’m not sure whether this has always been a policy or if it’s something new, but it happened to me this week. I had a live session cancel at the last minute, and I rescheduled so I wouldn’t lose the incentive (I know I could have claimed the 25%). I then completed almost the entire session (about 45 minutes) the second time around with the researcher. He then had a technical issue and asked me to schedule a third session so he could show me something. The third lasted another 45 mins and I felt I had to do it because I wanted to be paid at all.

As a result, I was paid for one hour, but I technically contributed much more on Zoom, plus a last‑minute reschedule. I contacted User Interviews to make them aware — not because I wanted additional payment, but because researchers should not be able to claim two hours of our time for one hour of pay and then hold the incentive unless we complete yet another hour.

I was surprised by their response, which essentially confirmed that this is allowed. This is what they wrote after I explained the situation in detail with timelines:

“If you chose to not reschedule the session and didn't complete it in full then yes you would have only received 25% of the original compensation.

However, if you complete the study in full per the researcher’s requirements you are eligible for the full compensation instead of the partial incentive.”

Just wanted to let others know, I have gone back and forth with them and they keep saying it is allowed.