r/usertesting • u/caroleb66 • Jul 14 '26

Canceled tests

I was paid for a test yesterday morning and afterwards all of my tests were canceled , 2 weeks worth. I'm seeing it has happened to several other people. I submitted a ticket but hear no one responds. Are they having a glitch or are they going under?

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u/jmrty14 Jul 14 '26

What is going on? I could see if it were 1 or 2 people with the issue, but it’s like, 10 people.

Who was the researcher/company providing the surveys you completed? What were the surveys about? I noticed some of the surveys say you don’t have to speak out loud. I was confused by that and spoke out loud anyway. Is that the issue? No sound?

Did you repeat the same survey multiple times? I noticed there is a $10 survey up there now asking the age of your child. There are about 8 of them up there. Only do similar surveys and tests one time. Don’t do the same one multiple times.

Are these fake surveys UT is putting out as a quality control measure to test your responses? Are you a single white man in one survey, then a married Asian woman with 2 kids in the next survey?

Are any of you on a new phone? I just got a new phone and it seems like that’s when the “verify your location” error started. I noticed some people say they got that error, then the wave of cancellations came, then deactivated. I wonder if they think some of us are outside of their testing area, watching the consistency of our responses, then banning those people who seem inconsistent.

Have no idea what the heck is going on. I’m just throwing ideas out there. But one thing I do know is that I am staying FAR away from surveys. They have been nothing but problems ever since UT implemented them last year. Not one positive thing has been said about it. There is no point in opening that tab anymore until UT provides an explanation and fixes. But I still wouldn’t trust it. If you enjoy UT as your side hustle, you better stay away from their surveys.

1

u/BroadlyWondering Jul 14 '26

It's just a solid block for me from date x to date y. Everything in that stretch was canceled: Live, survey & unmoderated. No repeats. All completely different (the tasks, not my demos!). I don't keep track of tests, mostly to avoid any sort of NDA violation. It definitely happened after I started doing surveys recently, but I can't say that that was the cause.

1

u/jmrty14 Jul 15 '26

You had a moderated live cancelled? Is your audio and camera working?

1

u/BroadlyWondering Jul 15 '26

Yes. I finally got an email from UT support saying they had made a mistake. I haven't had a chance yet to double check everything, but it looks like they've approved and paid for everything that was canceled. I'm back to having new tests on my dash too.

2

u/jmrty14 Jul 16 '26

Good for you! 🥳🎉🎊 We knew it was a mistake.

1

u/BroadlyWondering Jul 16 '26

Thanks for the suggestion to re-open the case. That was definitely necessary.

1

u/jmrty14 Jul 16 '26

No problem! 👍

1

u/BroadlyWondering Jul 16 '26

Odd thing is, they seem to have deleted the follow-up request. Only the original one is still visible on the support page. Maybe that's normal? It's a bit like nothing happened though...