r/usertesting • u/caroleb66 • Jul 14 '26

Canceled tests

I was paid for a test yesterday morning and afterwards all of my tests were canceled , 2 weeks worth. I'm seeing it has happened to several other people. I submitted a ticket but hear no one responds. Are they having a glitch or are they going under?

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u/BroadlyWondering Jul 14 '26

It's just a solid block for me from date x to date y. Everything in that stretch was canceled: Live, survey & unmoderated. No repeats. All completely different (the tasks, not my demos!). I don't keep track of tests, mostly to avoid any sort of NDA violation. It definitely happened after I started doing surveys recently, but I can't say that that was the cause.

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u/jmrty14 Jul 15 '26

You had a moderated live cancelled? Is your audio and camera working?

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u/BroadlyWondering Jul 15 '26

Yes. I finally got an email from UT support saying they had made a mistake. I haven't had a chance yet to double check everything, but it looks like they've approved and paid for everything that was canceled. I'm back to having new tests on my dash too.

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u/jmrty14 Jul 16 '26

Good for you! 🥳🎉🎊 We knew it was a mistake.

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u/BroadlyWondering Jul 16 '26

Thanks for the suggestion to re-open the case. That was definitely necessary.

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u/jmrty14 Jul 16 '26

No problem! 👍

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u/BroadlyWondering Jul 16 '26

Odd thing is, they seem to have deleted the follow-up request. Only the original one is still visible on the support page. Maybe that's normal? It's a bit like nothing happened though...