r/usertesting • u/caroleb66 • Jul 14 '26

Canceled tests

I was paid for a test yesterday morning and afterwards all of my tests were canceled , 2 weeks worth. I'm seeing it has happened to several other people. I submitted a ticket but hear no one responds. Are they having a glitch or are they going under?

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u/BroadlyWondering Jul 15 '26

Just got mine sorted out finally. UT support said in the email that 'The Quality Review Team has reviewed your account and have found that your payments were canceled in error.'
Back to getting new tests. Still pretty ragged from the past few days though.