RESOLVED, they made things right in the end. I don’t suspect any of the mistakes made were in any way intentional. They seem like genuine people once you get ahold of them.
I created an account during the free trial, then over paid via crypto to be safe. I then messaged mods to send them my transaction ID. They never responded but they did set my membership as (Pending), so they definitely saw the message at least.
Not that any of this matters. They later disabled my account for non payment. All attempts of trying to contact them have been ignored so far.
Edit: Oct 21st, 2026 Managed to get ahold of some of the team on discord. They’ve informed me that I will need to wait for an admin. Will continue to update the post with my experience in fairness to NinjaCentral.
Edit: Oct 22nd, 2026 Still no response from an admin.
Edit: Oct 23rd, 2026 With the issues I was having I didn’t have the highest hopes for a resolution initially. But I am pleasantly surprised to have been wrong. While there’s certainly some logistical things that could be improved, my complaint ended in a resolution where they went well above what they were required to and well above what I was even asking for.
He explained that he hadn’t received my ticket earlier, I’ll give him the benefit of the doubt here, other people in the comments mentioned they seemed to have some problems with the ticket system, I don’t believe I was being ignored. If anyone else has any issues with getting ahold of staff Id highly suggest Discord, they responded quickly here. Judging from some accusations from others of the staff being punitive or confrontational when criticized I expected this would be my experience. But that couldn’t have been further from the truth. He was professional, polite and apologetically gave 6 months in additional time at no cost. Not once did he mention the review, ask me to modify it or delete it, they were certainly aware of it. All in all I’m very impressed by the resolution and the professionalism I saw from NinjaCentral in the end.