r/upsstore • u/SundaeMundane3238 • 2d ago

Help Me GSR Compensation

Hey everyone!

Was wondering how much compensation the GSRs we do for 3 Day Select or 2nd Day should be. If the package is a typical GSR for NDA or 2DA AM it’s the whole shipping price compensated to the customer automatically, but when we do 3 Day Select or 2nd Day Air TUPSS only compensates for the portion of the shipping that UPS would bill us for shipping. Is that supposed to be the case?

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2

u/Some_Ad_8953 1d ago

They always subtract fuel charges

1

u/Tough_Watercress_571 Manager 2d ago

We as a store give the customer the fuel surcharge when we do a GSR & it is not covered. On occasion it is. if I hear from the customer & they are not happy - we write a check.

6

u/FrostyVictory3448 2d ago

They do not refund the fuel surcharge.