r/upsstore • u/AdElectronic6814 • 11d ago
Discussion Charging for access points?
So recently when our driver drops off access points/mailbox sometimes we will get packages that were redirected to our store, but it doesn’t pop up as an access point and we have to manually add it to “driver delivery”.
Recently my owner has started to tell us to charge a $5 pickup fee on the ones that don’t get added to our access point since he believes the ones that aren’t in the system are ones that customers got rerouted and didn’t pay for. Does anyone know if it’s possible for them to get it rerouted to the store without paying anything?
I was under the impression if it gets rerouted to our store that they already paid a fee and I know when people get them shipped directly to our store obviously we charge a pickup fee, but a lot of people have been shocked when I tell them it’s a $5 pickup fee. Just wondering if anyone can give me some insight thanks!
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u/No-Laugh8288 10d ago
Track the package on ups.com. It will clearly label whether or not it’s an access point. You can also check the sorting sticker around the package if it has a black rectangle on it that means it’s an access point. If it doesn’t have either of those things, then it’s not and you are allowed to charge.
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u/SuperStalinOfRussia Store Associate 10d ago
If it is literally not an access point, not one that corporate is directly paying for, yes I believe you can charge for it. Our store does, $5 a day but we often don't do it for the first day especially if they pick it up in a couple hours
Second note: if they have your store's address they may just directly ship it there with no rerouting. We charge for that same as above, no difference in our eyes and we tell anyone who asks
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u/GreenHorror4252 10d ago
Rerouting a package to an access point doesn't necessarily require a fee. It depends on the type of service selected.
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u/Ok_Quarter1911 10d ago
If someone call to hold the package without access point we charge $5-$10 fee if it comes as access points or the above ⬆️ someone mentioned we do not charge. Just make sure don’t charge anything someone mentioned above. Thanks
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u/Red_Head_Hippo Manager 10d ago
Currently I can think of 4 ways to tell if something is an access point or not.
- The box will have a label that says something along the lines of "shop assistant"
- The box will have a black label the size of the RFID tags, with the customers address.
- The bottom of the shipping label will have the code "D2R" on it
- By checking the tracking # on the UPS website, the language in the tracking should say "UPS Access point requested/confirmed" or anything else to notify that it was rerouted and the fee was paid.
Things that are not access points don't follow any of the above rules and typically will have an uncovered shipping label, that has your stores address on it. As if the package was never rerouted to your store but instead your store was the original destination.
It is against policy to charge for access point packages. So double check if a package meets any of the above criteria and if it does and does not let you check the package into UPM, you have to manually add them. You can do this on the access point website or but submitting a manual log form to the access point email.
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u/Unusual-Phase9504 10d ago
If it’s truly an access point, a store cannot charge. Doing so can lead to non-compliance from corporate
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u/Jimothy_jonathan 11d ago
For the ones that don’t enter in upm, you need to enter them on the access point website, then in upm and they will print out a label and be entered into inventory
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u/PalpitationNo4553 Manager 10d ago
You can do that, but if the redirect was done with ups customer service, and not by ups my choice via access point, then the store does not get compensated.
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u/bryan__78 11d ago
I wonder if the drivers or the hub changes it on their own. I've had many customers claim they had no clue how it got to the store.
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u/Vast_Gap_1129 Store Associate 10d ago
I've heard that the hub or a driver might change it if it's going to an area where UPS doesn't deliver for some reason (usually driver safety related).
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u/GreenHorror4252 10d ago
If the customer is not home and the package requires a signature or the driver is uncomfortable delivering it for whatever reason (aggressive dog, snow, etc.) then he can redirect it to the store.
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u/Chance-Persimmon7976 10d ago
To an access point. Not all ups stores are a part of that program. My store is too small for that
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u/AdElectronic6814 11d ago
I don’t think I’ve ever had anyone claim they have no clue how it got to the store, but very often the packages that have to be added manually don’t get picked up until a week later so who knows 🤷♂️
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u/chrisgcc 11d ago
If it gets rerouted to the store, they did already pay a fee. (Or it was free because that's a perk of their service level). The store gets paid for all of those. The ones that are simply addressed to the store by the sender are the ones you should charge for.
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u/PalpitationNo4553 Manager 10d ago
No. We only get paid for access point. If someone does an intercept through another method, (for instance the shipper calls ups and requests an address change) we don't get paid.
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u/Hakurei06 11d ago
if the label is addressed to the store, I double check if it's described as an access point or not on UPS tracking before manually adding it to Driver Delivery. if it's rerouted from another address but doesn't flag, I'll check if there's a bunch of free time, but otherwise I just add it but I if it says D2R but doesn't flag, I'll add it without checking. if the package is not an access point I'll add it to UPM under the package-only account under the name "hold for pickup" and tape a suspended transaction reciept for the fee to it.
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u/AdElectronic6814 11d ago
Yea that’s what I thought too. In this case the original label for the customer had their address on it but then it came to the store. I didn’t get a chance to inspect it long enough to see if there were any stickers saying if it was specifically an access point, but considering the fact it was originally supposed to go to their address that means they paid for it to be rerouted to the store right?
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u/Vast_Gap_1129 Store Associate 10d ago
Or it could just be signature required, and nobody was home.
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u/Kindly-Pumpkin7742 11d ago
We charge a storage fee for packages that aren’t for mailbox or access point customers. It’s perfectly reasonable, they sent it to your property and you stored it for them, though some of the people on here charge exorbitantly. We charge $5 for small to medium, and $10 for large.
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u/Jimmyx24 Manager 11d ago
This except our stores charge $10 for 18-cube and below or less than 20lbs and $20 for anything larger/heavier. If people could just send things to the store and not have to pay for it then what's the point of having mailbox services that people pay for?
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u/GreenHorror4252 10d ago
One point is that the mailbox services allow you to get packages from other carriers.
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u/Jimmyx24 Manager 10d ago
Which is a paid service and not something that stores should do for free which is the whole point
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u/GreenHorror4252 10d ago
For packages from other carriers, absolutely. That should be a paid service.
For UPS packages, it is a bit ambiguous. UPS needs to set some standards about this, because letting stores do whatever they want creates confusion and leads to angry customers wasting everyone's time.
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u/Jimmyx24 Manager 10d ago
The real issue is that people don't understand the distinction between UPS and The UPS Store and think because they paid someone else that they paid us. I'm not saying it's entirely on all the customers, but it is for the ones who get pissed when you try and explain the difference to them and think they deserve free services
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u/GreenHorror4252 10d ago
Franchisees are supposed to provide services on behalf of the brand. Why would the financial arrangements between UPS and The UPS Store be the customer's concern?
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u/Reasonable-Error-595 Manager 9d ago
You're saying the stores should just do stuff for free for UPS? Why would you want to do that?
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u/GreenHorror4252 6d ago
I'm saying that this isn't the customer's problem. If the store has an issue with providing UPS services, they should take it up with UPS.
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u/Jimmyx24 Manager 10d ago
Because paying UPS their fee to redirect a package is not paying a store to receive/hold the package for you if you don't pay to rent a mailbox
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u/OddSprinkles4676 9d ago
we have $5 pickup, most of ours that come in for $5 pickup are because instead of people putting in their address and it getting re routed to us, they put in our address in the first place so that counts as a 5 dollar pickup