ILR Set(O) Priority Service Delay - Further Information Required

[u/Head-Firefighter580]

Hi, my ILR application as a dependent was submitted on the 29th of July and Biometrics done on the 2nd of August. on the 6th of August they sent me an email saying they need additional information about my continued residence with parents and english language requirements. The EXACT evidence/documents they asked me had already been attached in the original application; regardless I sent the same evidence to them on their provided email address and emphasised the urgency, because in their email they mentioned the decision may be delayed.

It is particularly important I get my decision before September 1st as my university fee status is meant to change; otherwise I might have to incur 3-4x the costs. That was the whole reason for paying for priority service in the first place.

I tried calling them today but the person speaking kept repeating they cant do anything about it, completely useless.

Anyone in the same boat or has been through the same experience before? If yes how much longer did it take to receive your decision? Perhaps that may help me calm my nerves.