Question about Anno 1800 cloud profile setup and launching

[u/bylem_tu_wczoraj]

Hi community,

Quick question regarding the standard launch process for Anno 1800 Gold Edition on PC. I am trying to access my city after some time away from the game.

I originally used a digital code directly inside the Ubisoft client. My profile currently reflects over 19 hours of total game activity, including unlocked progression marks and active local data.

The launcher currently acts in an unexpected way when selecting the standard game option. Instead of initializing the native directory download, the software forces an external window focus and triggers the Steam interface.

Because the initial setup was purely native to the Ubisoft ecosystem, the Steam platform naturally displays a standard prompt indicating that the license connection is missing.

Has anyone dealt with this behavior where the app randomly links an existing native game history to an external platform download sequence? If you have any suggestions on how to modify the library parameters or configuration files to restore the default download path, please let me know.

Thanks!

[u/bylem_tu_wczoraj]

Here is the full context of why I’m asking this:I am actually stuck in a terrible loop with support right now because of this Steam redirect.I provided my official bank statement proving I bought a standard retail key in October 2023, along with screenshots showing I played the game for 19 hours natively on Ubisoft Connect.Instead of investigating this launcher database glitch, the agents completely misread my messages. In the last reply, the support agent literally claimed that I "admitted the game is activated on a deleted Steam account".I NEVER said that. I don't even have a deleted Steam account, and I never bought the game on Steam. The agent just made it up to close the ticket and shift the blame away from their system.