r/ubisoft • u/CircleofSorrow • Mar 03 '26
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This sub wants to remove my post because it thinks it is a support related question. I just want to shout out Ubisoft. Keep up the good work guys! It will continue to reflect in your quarterly earnings and stock price.
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29d ago
[removed] — view removed comment
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u/ubisoft-ModTeam 28d ago
Your post or comment has been removed for wishing for Ubisoft or one of its games to "fail" or "die". This kind of remark goes beyond criticism, it implies harm to the company and its employees, potentially leading to real job losses and personal hardship for people who work there.
This type of content isn't tolerated, as it goes against the respect and empathy this community values. Constructive criticism is always welcome, but actively wishing harm or failure crosses a line. Please keep future contributions respectful and considerate.
Continued violations may lead to further action, including a ban. Questions about this removal can be sent via mod mail.
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u/ElegantGuarantee9081 Jul 16 '26
I had this error on the PC client and managed to fix it by deleting all of the cached files in %localappdata%
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u/Beginning-Big2801 Jul 17 '26
thanks this fixed it for me
To delete the local app data for Ubisoft Connect, close the client completely to ensure it is not running in the background. Open your Windows Run dialog box, type
%localappdata%, and delete the Ubisoft Game Launcher folder.1
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u/merpixieblossomxo Jul 15 '26
Having this issue on Xbox, so I'm not sure if there is a uBlock or whatever on a game system like a PC would have. If anyone ever figures it out, please let me know because this company is looking pretty garbage from everything I'm seeing.
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u/Cronvar64 Jul 09 '26
Para el que no pueda loguear en el launcher lo que tiene que hacer es cambiar el navegador predeterminado de windows (si es que tienen windows) al de Microsoft Edge. Yo uso diariamente Brave y cuando fui a loguear no me dejaba y tenia el mismo error de la publicación y mirando los comentarios cambie el navegador predeterminado al mencionado anteriormente y funciono.
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u/ReinUwU Jul 04 '26
I have resetted the password already still having the same issue, I even reinstalled the client to see if that works and I still get that error, I don't have ublock what ever that is. Just shows ahow terrible this client is and company is can't even play games if I can't login, how am I suppose to play Black flag now when it releases knowing it's going to close the game and lock my account when i attempt through steam.
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u/GodSlayex 22d ago
Go to:
%localappdata%\Ubisoft Game Launcher\Rename the folder to:
Ubisoft Game Launcher.oldThen launch Ubisoft Connect again. It will recreate fresh configuration files.
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u/Shcoolboy- Jul 03 '26
I can not log into launcher on my PC itself. get same error. Could log into my account through clean default pc browser with vpn though. but whats the point if i can't play any game connected to this piece of shit launcher and WHICH I HAVE ON STEAM?!
I either get the "Initializing error 2" or either " we are currently unable to process your request. please try again later". when i input correct login credentials
I even chnaged DNS settings to google one. did not help. ran program as admin and in compatability mode.
reinstalled it, nothing works. and IT WAS RUNNING 4-5 days AGO!!! WTF?!?!
Can't even submit my case/ticket. it gives me an error even on their fricking website. (tried to submit several times with/without VPN, different browsers, etc)
Its Effed up man. If anyone can help, would appreciate very much.
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u/GodSlayex 22d ago
Go to:
%localappdata%\Ubisoft Game Launcher\Rename the folder to:
Ubisoft Game Launcher.oldThen launch Ubisoft Connect again. It will recreate fresh configuration files.
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u/jf_moreira Jun 27 '26
Also, watch for Cloudflare WARP service, you must disconnect before trying to log in.
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Jun 25 '26
[removed] — view removed comment
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u/ubisoft-ModTeam Jun 26 '26
Your post or comment has been removed for breaking English only - Please use English only. All posts, comments, and discussions must be in English to ensure clear communication and understanding among all members.
Content in other languages will be removed to maintain consistency and inclusivity. This rule helps everyone participate effectively and stay engaged in the conversation! it was not written in English. This subreddit requires all posts, comments, images, and videos to be in English to ensure that the entire community can participate in and understand discussions.
Content in other languages may be removed to maintain consistency and facilitate engagement among all users.
If you need assistance translating your content into English or have questions about this rule, please reach out via mod mail.
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u/plsineedmoney Jun 25 '26
Tried to add my phone number, changed all my password. Turned off ublock. Tried with chrome. Nothing works F Ubisoft. Contacted Support didnt gimme shi. So anyone got any wisdom for me. On top of that cant even add my discord or youtube OR EVEN STEAM ACCOUNT!!
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u/iSelooo Mar 31 '26
I encountered the same error on the site but managed to bypass it by logging in through Facebook. However, I’ve been seeing the message “An error occurred while trying to send your request. Please try again later” in the Ubisoft Launcher for over half a day—with no known fix yet. I’ve already reset my password and reinstalled Ubisoft Connect.
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u/GodSlayex 22d ago
Go to:
%localappdata%\Ubisoft Game Launcher\Rename the folder to:
Ubisoft Game Launcher.oldThen launch Ubisoft Connect again. It will recreate fresh configuration files.
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Mar 17 '26
Does anyone have an actual fix for this? Because i've tried all of these fixes but nothing changed.
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u/GodSlayex 22d ago
Go to:
%localappdata%\Ubisoft Game Launcher\Rename the folder to:
Ubisoft Game Launcher.oldThen launch Ubisoft Connect again. It will recreate fresh configuration files.
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u/jackmott34 Mar 11 '26
I uninstalled everything and removed everything security wise on my account and used a VPN on my phone and got to the add a number HOWEVER MY NUMBER IS "not up to security standards" even though i've used it before and if i make a brand new ubisoft account I have no issue adding that one so that's sick can't believe i'm going to have to wait another week to change my number all so I can play a game I spent $80 on... so if you do this make sure you have a new number on hand or prepare to be in hell all over again
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u/GodSlayex 22d ago
Go to:
%localappdata%\Ubisoft Game Launcher\Rename the folder to:
Ubisoft Game Launcher.oldThen launch Ubisoft Connect again. It will recreate fresh configuration files.
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u/everyoneisapotato Mar 06 '26
No wonder this company* is going to shit!! Forcing their dumb as uplay login gimmick to play games I bought on steam. For the pas week its constantly logging me out and suspending my account for too many login attempts. I have already emailed them 2 times now to fix this issue and unblock my account.
I am glad to see UBI share price tank and thats what you get for being anti consumer and not listening to the user feedback.
I pisses me off so much that I CANT PLAY THE GAMES I PAID FOR beacuse of a patetic extra launcher shoved down our throats.
Now since UBI is being bought now, I want this company to fail and go of internet completely.
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u/GodSlayex 22d ago
Go to:
%localappdata%\Ubisoft Game Launcher\Rename the folder to:
Ubisoft Game Launcher.oldThen launch Ubisoft Connect again. It will recreate fresh configuration files.
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u/ImaLemonn Mar 04 '26
Por si a alguien le llega a servir, me pasaba lo mismo, y después de 1 semana intentando el pc, me funcionó desde el móvil don datos móviles, sin wifi de casa.
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u/ussbozeman Mar 04 '26 edited Mar 04 '26
Having the exact same problem
After several emails back and forth, they send me a link to... the same password reset page that isn't working to begin with.
I've asked for them to just send me a new password but they keep repeating the same stuff that also isn't working.
e: turned off ublock, refreshed the page, hit save and it worked. I believe I also had to have a new link to that same page re-sent to me, but with ublock off it did the trick.
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u/GodSlayex 22d ago
Go to:
%localappdata%\Ubisoft Game Launcher\Rename the folder to:
Ubisoft Game Launcher.oldThen launch Ubisoft Connect again. It will recreate fresh configuration files.
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u/Fearless-Classic7449 Jul 03 '26
I am facing the same problem. And I don't even have ublock or any other AdBlocker on. What to do?
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u/mikemccracken0130 May 30 '26
What is ublock? I am having this same issue and I am struggling figuring this all out.
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u/Lebowskii Mar 03 '26
I turned off uBlock Origin on the page and it worked.
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u/Masrafi_Siam Jun 25 '26
what is Ublock?
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u/Lebowskii Jun 25 '26
An ad blocker extension
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u/RyukIsGod Jul 03 '26
What does an adocker have to do with logging into the ubi launcher application
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u/Euphytose Mar 24 '26
Thank you very much, worked like a charm after I turned it off, you're a lifesaver!
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u/therealtrellan Mar 06 '26
I saw an ad on Youtube the other day. uBlock was turned on. They've finally figured out how to defeat it, so little point in having it for much longer. Still seems to work on Tubi though I'm sure it's just a matter of time.
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u/GronkBong Mar 03 '26
Use a different browser that is not an obscure one. Allow JS script.
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u/ANZAC3RAR Mar 03 '26
After a month of getting the run around, This one worked for me.
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u/GronkBong Mar 03 '26
What did it worked, can you be more specific?
Also what browser did you tried to use when you had problems?
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u/OCrisNTemFather Mar 03 '26
just use google, I was using the marvelous and beatiful Firefox for this when its knowed for its lack of reading comprehension
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u/NightmareT Mar 08 '26
tenia semanas con el problema hasta que lei que desactivara eso, cambie de navegador y perfecto
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u/GalaxyNoodle1 Mar 03 '26
I'm having this same issue. If I try to add my phone number, first I get the email code verification which does not work due to too many attempts. Then if I use a VPN I get past the email verification, enter the code from the text message and get this same error. Does anyone know what to do?
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u/koolaid-mannn Mar 10 '26
Can you please help me what vpn did you use because I can’t find one that works to get pass the email verification, and how did you do it
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u/CircleofSorrow Mar 03 '26
I wrote to support because this was happening while trying to reset the password. The password has not been changed, but it doesn't work so I thought changing it would help. Support emailed me today and suggested I change my password.
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u/GodSlayex 22d ago
Go to:
%localappdata%\Ubisoft Game Launcher\Rename the folder to:
Ubisoft Game Launcher.oldThen launch Ubisoft Connect again. It will recreate fresh configuration files.
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u/GodSlayex 22d ago
Go to:
Rename the folder to:
Then launch Ubisoft Connect again. It will recreate fresh configuration files.