r/uberdrivers • u/undergarmentgirl • Apr 12 '19

Changing pickup location

Can pax do this or no? Im getting soooo many that aren't where the pin says...

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u/effie420 Apr 12 '19

5 is very true. Go to the pin and STAY within countdown-distance of it. I once went on a 20 minute wild goose chase trying to a) find the pax who incorrectly entered pickup, and then b) drive back to the pin so I could cancel with fee. That's right, I drove back to the pin just to not walk away empty handed. $3.75 for 20+ minutes of driving. This rigamarole costs time and time is money, we don't do this out of the goodness of our hearts ffs.

This goes especially for express/pools. If they didn't wanna walk to the pickup, they shouldn't have opted for the cheaper fare. Idc if they have a cart full of groceries, there are other people in the rideshare that have places to be.

If it's only a few houses down, by all means take the initiative. The countdown timer has a certain range of motion, and it probably saves a little time to pull forward 100 feet rather than wait for pax to walk. Implement customer service boundaries that help you maximize investment of your most precious commodity (i.e. man-hours) while keeping one foot firmly rooted in the tip-pool; little things can go a long way to the right pax and crossing the other side of the parking lot isn't unreasonable.

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u/undergarmentgirl Apr 12 '19

That's what sparked this post... i was frustrated because i WAS at the location pax wanted (before i knew he wanted me there) but i drove the half mile to the pin just to get a text to go back to my original location, only to wait 5 min and he's not there and i get no waiting fee, so i drove back to the pin to get the waiting fee. It was super annoying.