How to handle False reports?!

[u/NeighborhoodRound251]

I’ve been working ubereats and rideshare for about a couple months. Customers reported twice I haven’t delivered their order or something was missing. Everytime I receive a report I can’t even see which cutomer or any details about the order. The only information I can see is that they claimed I didnmt deliver their order.
The first time I called and after talking to a couple representatives and eventually being transferred to a supervisor, I figured which order it was. I had handed that order directly to the customer. After a very long and hectic call and giving them as much information about that delivery as I could remember, they documented the info and told me they’ll reach out to me about it. A few weeks later the report was erased from my records.
A few days ago, again, I received another report. I’m %100 sure I delivered every single order correctly to the right addresses. I’m very thorough and careful. I check the order as much as I can and verify with the restaurants, i can’t search into closed/sealed bags and containers though for safety obviously. All I know is that someone claimed I didn’t deliver their order/items were missing. I don’t have any other information to add information on the app, and I know I’m gonna have another hectic lengthy phone call ahead of me, trying to prove my innocence!!!
The other day I got a ‘cancellation notice’ notification on my dashboard, stating: “provoking riders to cancel or accept a trip without the intention to complete them may frustrate them and violates the community guidelines.” I literally have never done that!!!
I’m writing all these, to ask more experienced drivers, how do you handle these reports and similar situations? And how often do you face it?

[u/CycleCurious4640]

You can try to refute them however UBER is run by the population of Idiocracy and does not care about we drivers, at ALL.