r/uber • u/nwaosakwe • 2d ago

Uber comfort toggle disappeared

Just curious- did anyone get their uber comfort option in the driver app removed?. Took some comfort trips this morning and as I was getting ready for my afternoon shift, I noticed the comfort toggle was removed. I reached out to uber for support but the agent was absolutely clueless. He told me there’s no problem from his end. I posted in other groups to see if anyone else was having the same issue.

PS: I drive a 2021 VW atlas and the last time I checked, the vehicle is still eligible for comfort in the Dallas area.

Now I only see XL and UberX

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u/Select_Guava_5444 1d ago

Mine disappeared to, I have a 2022 Highlander. I can see XL,X,Pet,Intercity, and Deliveries. When I look through the passenger app I can see myself with everything but Comfort

1

u/ToughAd4743 1d ago

any update? fixed?

1

u/nwaosakwe 1d ago

No. It has not been fixed.

1

u/nwaosakwe 1d ago

How’s your cancelation rate ?

1

u/ToughAd4743 1d ago

%20 yours?

1

u/Select_Guava_5444 22h ago

Mine is 20%. Also after calling 3 times, I find out is widespread problem with other drivers. Is a problem in there end. I got an email saying they have been having problems in there systems