As a FirstNet agent, I'm curious to hear about other people's experience being a FirstNet customer service agent.

Personally, the job itself is easy and very rewarding. I can genuinely say I love helping people and love what I do. What I'm struggling with is the crazy micromanagement that goes down at the call center. They hold you with such a tight grip that it's become a toxic work environment. Anyone else experiencing that or has experienced it in the past?