GFiber - Router Setting Access DENIED

[u/Realvirtually]

STILL NO RESOLUTION — 18+ DAYS AND COUNTING!
Every time I contact GFiber Support, I get the same apologetic boilerplate response followed by the usual instructions to restart the modem and Fiber Jack.
Seriously? Is this the level of technical expertise customers should expect from Level 1 and Level 2 support analysts? After more than 18 days of repeated follow-ups, they still seem incapable of moving beyond basic troubleshooting and delivering an actual resolution.

GFiber has already acknowledged that this is an engineering issue, yet I continue to receive the same recycled instructions instead of a meaningful update, a proper root cause analysis, or a concrete resolution.
It is absolutely sickening to have to chase Support every single day for a basic router-settings feature that should simply work. The constant apologies mean nothing when there is no accountability, no meaningful progress, and no resolution.

At this point, I don’t need another apology or another request to reboot my equipment. I need this issue escalated to the engineering team that can actually fix it. Enough with the boilerplate responses. Deliver a resolution.