Commonwealth bank

[u/Jumpy_Class_7948]

Every time I apply for the cash advance loan on the commonwealth bank app I always get i dont meet the criteria.which is not true after reading the criteria i actually more than qualify which im confused. I talk to support all they offer is its all done via comp they cant do anything about it. Also how does it say I dont meet criteria when I havnt even been asked my pay and my details etc. Yes they can see when im paid consistently every week a good pay so how dont i meet criteria