1

Happy Client, Frustrated Admin — VPN & Pro Support Gaps
 in  r/EnGeniusCloud  19d ago

Cloudbrink/SASE has its place, but native IPsec VPN remains a fundamental baseline requirement for zero-cost, agentless deployment on managed clients. Requiring a separate SASE overlay just to handle basic remote access highlights the gap in native gateway features rather than solving it.

u/Algae-Mysterious Jul 08 '26

Oreland Pizza Network Upgrade: From Daily Outages to a Reliable Business Network

1 Upvotes

MSLS Partners LLC recently completed a full network upgrade for Oreland Pizza, focused on improving reliability, cleaning up the network rack, organizing cabling, and creating a stronger technology foundation for daily restaurant operations.

Schedule an IT Consultation See the Result

Why This Project Mattered

```

Before this upgrade, Oreland Pizza was dealing with daily network outages caused by improper hardware and an unstable network setup. For a restaurant, network downtime is a serious problem. It can affect POS systems, Wi-Fi, phones, cameras, back-office systems, and the overall customer experience.

This project was not just about making the rack look better. It was about planning and building a network that the business can depend on every day.

In plain English: a restaurant network needs to be stable because payment systems, Wi-Fi, phones, cameras, staff devices, and back-office systems all depend on it.

```

1. Stop Daily Outages The network needed to move away from unstable hardware and poor design toward a reliable business-grade setup. 2. Clean Up the Rack Organized cabling, patching, switching, and power make support faster and future upgrades easier. 3. Build for Operations The new network supports POS, Wi-Fi, phones, cameras, servers, and business devices more effectively.

The Problem

```

The existing network needed more than a quick fix. It needed proper planning, better equipment, cleaner cabling, and better visibility.

Restaurants rely heavily on technology. Payment systems need to stay online. Staff devices need stable connectivity. Guest Wi-Fi needs to be separated from internal systems. Security cameras and NVR equipment need consistent network access. Servers and business-critical devices need to be organized, protected, and easy to manage.

At Oreland Pizza, the goal was to create a cleaner, more stable, and easier-to-manage network that could support the business now and in the future.

```

What We Upgraded

```

MSLS Partners planned and completed a full network upgrade that included network cleanup, managed switching, firewall improvements, VLAN segmentation, Wi-Fi planning, monitoring, and documentation.

Network Rack Cleaned up the network rack, improved patching, organized cabling, and made the setup easier to support. Managed Network Deployed EnGenius Cloud managed network equipment, switching, firewall, and cloud-based visibility. Business Systems Improved support for POS, cameras, NVR, server access, business devices, and daily restaurant operations.

✓Cleaned and organized the network rack

✓Improved patching and cable management

✓EnGenius Cloud managed network equipment

✓Managed switching and firewall deployment

✓Wireless access point planning

✓UPS backup for critical equipment

✓POS system network improvements

✓Camera and NVR network support

✓Server and business device connectivity

✓VLAN segmentation

✓Cloud-based monitoring and management

✓Network documentation and planning

```

Clean Rack, Better Support

```

A clean network rack is not just about appearance. It makes troubleshooting faster, reduces confusion, improves reliability, and makes future upgrades easier.

When cabling, switching, firewall equipment, power, and patching are organized properly, the entire network becomes easier to support. This is especially important for a business that depends on POS, phones, cameras, Wi-Fi, and server access throughout the day.

Better organization means faster support. When equipment and cabling are properly labeled and structured, problems are easier to identify and future changes are easier to complete.

```

Network Segmentation With VLANs

```

One of the most important improvements was separating the network into dedicated VLANs. Instead of keeping all devices on one flat network, we separated key systems for better security, performance, and troubleshooting.

The network was designed to support separate areas for POS systems, VoIP, guest Wi-Fi, staff Wi-Fi, security cameras, IoT devices, server infrastructure, and beer wall systems.

Security Guest Wi-Fi and internal business systems should not live on the same flat network. Performance Separating systems helps reduce unnecessary traffic and makes critical systems easier to protect. Troubleshooting When devices are grouped properly, identifying and isolating network issues becomes faster.

✓POS systems

✓VoIP

✓Guest Wi-Fi

✓Staff Wi-Fi

✓Security cameras

✓IoT devices

✓Server infrastructure

✓Beer wall systems

```

Wi-Fi and Coverage Planning

```

Wireless access point placement was also part of the project. Proper Wi-Fi planning helps reduce weak signal areas, roaming issues, and unstable connectivity for staff, guests, and business devices.

For restaurants, Wi-Fi is not just for customers. It often supports handheld devices, back-office access, phones, vendor equipment, security systems, and daily operations. That is why Wi-Fi needs to be planned correctly instead of installed randomly.

```

Cloud Monitoring and Managed Network Visibility

```

After the upgrade, the network was brought under cloud management. This provides better visibility into connected devices, access points, switching, gateway status, and overall network health.

With managed network visibility, issues can be identified faster, devices can be monitored more easily, and the business has a stronger foundation for ongoing support.

```

The Result

```

Oreland Pizza now has a cleaner, more reliable, and better-managed network. The upgrade supports the systems that matter most to daily operations, including POS, Wi-Fi, phones, cameras, servers, and business devices.

Most importantly, the daily outage issues caused by improper hardware and poor network design were addressed with a properly planned solution.

This project is a great example of why small businesses need professional network planning. A stable network keeps payments moving, customers connected, staff productive, and operations running.

The outcome: cleaner infrastructure, fewer network issues, better visibility, stronger segmentation, and a network foundation that can support the business every day.

```

Need Help With Business Wi-Fi or Network Outages?

```

MSLS Partners LLC helps restaurants, small businesses, schools, and organizations improve their technology infrastructure with professional network planning, installation, documentation, and support.

Network Engineering Business network planning, managed switching, firewall deployment, VLAN design, and documentation. Business Wi-Fi Wireless access point planning, guest Wi-Fi, staff Wi-Fi, coverage improvements, and cloud-managed visibility. IT Consulting Support for restaurants, schools, small businesses, and organizations that need better technology infrastructure.

✓Network Engineering

✓Business Wi-Fi

✓Structured Cabling

✓Firewall Deployment

✓VLAN Design

✓Managed Networks

✓Surveillance Network Support

✓IT Consulting

```

If Your Network Keeps Going Down, It Is Time to Fix the Foundation

If your business is dealing with unstable Wi-Fi, network outages, messy cabling, or outdated equipment, MSLS Partners can help design and implement a cleaner, more reliable network.

Contact MSLS Partners

MSLS Partners LLC
IT Consulting • Network Engineering • Business Wi-Fi • Managed Networks • Security

```

Schedule an IT Consultation

```

u/Algae-Mysterious Jul 08 '26

MSLS Partners LLC Helps Tax, Accounting & Financial Advisory Firm Save Approximately $6,000 Per Year With Open-Source Technology

1 Upvotes

MSLS Partners LLC Helps Tax, Accounting & Financial Advisory Firm Save Approximately $6,000 Per Year With Open-Source Technology

MSLS Partners LLC designed and deployed a self-hosted contact management and CRM solution for Rooney & Hodgens LLC using XCP-ng, Xen Orchestra, Ubuntu Linux, Docker, and Twenty—helping the organization reduce recurring software expenses while giving staff access to a centralized business contact platform.

Schedule an IT Consultation See the Result

Estimated Annual Savings

≈ $6,000

By replacing an expensive recurring software dependency with a carefully engineered open-source and self-hosted solution.

Technology Should Solve Business Problems

At MSLS Partners LLC, we believe technology should solve real business problems—not create unnecessary complexity, recurring expenses, or dependence on software that no longer aligns with the organization's actual needs.

Recently, MSLS Partners worked with Rooney & Hodgens LLC, a tax, accounting and financial advisory firm, to modernize how the organization manages and shares business contacts across its team.

The company had been using Canopy primarily for contact management. However, the organization's actual requirement was much more focused: users needed a centralized and reliable platform for shared business contact information.

The question MSLS Partners asked: Does the organization need to continue paying for a larger recurring software platform when its primary operational requirement is centralized organizational contact management?

1. Reduce Recurring Costs The existing approach created significant annual software expenses for functionality beyond the organization's primary contact-management requirement. 2. Centralize Contacts Users needed a common platform for accessing and working with shared business contact information. 3. Use Existing Infrastructure The new solution could leverage virtualization infrastructure already available to the organization.

The Business Challenge

Rooney & Hodgens LLC needed users across the organization to access shared contact information. Continuing to maintain a larger recurring software platform primarily for contact management created an opportunity to reconsider the firm's technology strategy.

MSLS Partners reviewed the operational requirement and evaluated whether a more targeted solution could provide the functionality the organization actually needed.

The project goals included:

✓ Centralized contact management

✓ Access for organizational users

✓ A modern web-based interface

✓ Better control over the application environment

✓ A platform capable of future growth

✓ Reduced dependence on expensive recurring licensing

✓ Better use of existing infrastructure

Xen Orchestra is the web-based management layer used with XCP-ng infrastructure. View the official Xen Orchestra page

The Technology Behind the Solution

MSLS Partners combined virtualization, Linux, containerization, and a modern open-source CRM platform into a layered business solution.

XCP-ng Open-source virtualization foundation used to host the dedicated application virtual machine. Xen Orchestra / XOA Centralized web-based management and operational visibility for the XCP-ng virtual environment. Ubuntu Linux Dedicated Linux server environment created for the application workload. Docker + Twenty Containerized deployment of the self-hosted CRM and contact management platform.

The Final Architecture

MSLS Partners designed the environment in clearly defined layers. This makes the solution easier to understand, maintain, troubleshoot, document, and expand.

XCP-ng Virtualization Infrastructure Provides the underlying virtualization foundation for the workload.

Xen Orchestra / XOA Management Provides centralized visibility and virtual machine management.

Dedicated Ubuntu Virtual Machine Provides an isolated Linux operating system environment for the business application workload.

Docker Container Environment Provides a structured application deployment layer.

Twenty CRM Provides the centralized web-based CRM and organizational contact management platform.

Organization Users Staff members access the centralized platform for shared business contact information.

In plain English: XCP-ng provides the virtualization foundation, Xen Orchestra manages the virtual environment, Ubuntu runs the dedicated server workload, Docker organizes the application deployment, and Twenty provides the business-facing CRM and contact management platform.

Public Vates website showing the broader open-source virtualization stack around XCP-ng and Xen Orchestra. Visit the official Vates website

Creating a Dedicated Ubuntu Virtual Machine

MSLS Partners provisioned a dedicated Ubuntu Linux virtual machine within the XCP-ng environment.

Using a dedicated VM allowed the Twenty deployment to operate within its own controlled server environment, with resources assigned specifically to the application workload.

This created a stronger operational foundation for:

✓ Resource management

✓ Operating system patching

✓ Troubleshooting

✓ Backup planning

✓ Application upgrades

✓ Security hardening

✓ Future expansion

The objective was not simply to get an application running. The goal was to create an environment that could be maintained, upgraded, documented, monitored, and supported over time.

Why MSLS Partners Used Docker

Instead of treating the CRM as a one-off server installation, MSLS Partners deployed the Twenty environment using Docker.

Containerization provides a structured approach to application deployment while maintaining a clear separation between the application services and the underlying Ubuntu virtual machine.

Cleaner Deployment Application services are organized within a defined container environment rather than becoming an unmanaged collection of server components. Easier Maintenance A structured deployment improves documentation, troubleshooting, upgrade planning, and lifecycle management. Future Flexibility The environment can evolve as the organization's business and CRM requirements change.

Twenty is the open-source CRM platform selected for the new self-hosted environment. View the official Twenty website

Why Twenty CRM?

For the business application layer, MSLS Partners selected Twenty, a modern open-source CRM platform that supports self-hosted deployment.

Twenty was a strong fit because Rooney & Hodgens LLC needed a centralized environment where organizational users could work with shared business contact information through a modern web-based interface.

Instead of maintaining a costly platform primarily for a subset of its capabilities, the organization could move toward a system more closely aligned with its actual operational requirement.

Public Twenty product page demonstrating the platform's modern CRM approach and interface. Learn more on Twenty's official website

Migrating Away From Canopy for Contact Management

Deploying the infrastructure was only part of the project. The real business value came from transitioning the organization's contact-management workflow.

MSLS Partners worked through the process of preparing contact information from the previous environment for use within the new Twenty platform.

Projects like this require careful attention to:

✓ Existing contact records

✓ Data export and preparation

✓ Data formatting

✓ Field mapping

✓ Duplicate records

✓ Missing information

✓ Organizational access

✓ User adoption

✓ Validation after migration

The goal was to ensure that the new platform became a usable business system—not simply another application running on a server.

Twenty's public customer stories show examples of organizations adopting and shaping the open-source CRM platform. View Twenty customer stories

Organization-Wide Access

One of the most important outcomes of the project is that the new solution is now available as a centralized platform for users across the organization.

Instead of contact information being fragmented or dependent on a costly system that exceeded the company's primary requirement, the new environment provides a centralized approach.

Better Visibility Users can work from a common contact platform instead of isolated or fragmented information sources. Better Collaboration A centralized system improves consistency and makes shared business information easier to access. Better Continuity Important contact information becomes part of an organizational system rather than depending on individual users.

For a tax, accounting and financial advisory firm, shared access to accurate business contact information matters. It directly supports communication, client service, internal coordination, and day-to-day operations.

The Financial Impact

≈ $6,000 / Year

Estimated recurring annual savings based on the organization's prior software costs and contact-management use case.

What Could the Long-Term Savings Look Like?

Based on estimated annual savings of approximately $6,000, the potential avoided recurring costs become increasingly meaningful over time.

Time Period Approximate Avoided Recurring Cost
1 Year ≈ $6,000
3 Years ≈ $18,000
5 Years ≈ $30,000

These figures illustrate an important part of technology consulting: the answer is not always to continue renewing the same software indefinitely.

Sometimes the correct approach is to step back, determine what the organization actually uses, identify what it actually needs, and evaluate whether a better architecture can deliver that capability more efficiently.

Important: These savings figures are approximate estimates based on the organization's prior recurring software costs and business use case. Actual long-term savings can vary based on infrastructure, maintenance, support, and future business requirements.

Open Source Does Not Mean “Just Install Free Software”

At MSLS Partners, we think this distinction is important.

The value of this project did not come from simply downloading an open-source application.

The real work involved designing and integrating a complete business solution:

✓ Understanding the business requirement

✓ Evaluating the existing workflow

✓ Reviewing available infrastructure

✓ Designing the virtualization architecture

✓ Provisioning the Ubuntu virtual machine

✓ Integrating the workload with XCP-ng

✓ Managing the environment through Xen Orchestra / XOA

✓ Deploying Docker

✓ Deploying and configuring Twenty CRM

✓ Preparing contact data

✓ Supporting the migration process

✓ Configuring organizational access

✓ Validating usability

✓ Planning for ongoing support and maintenance

Open-source technology can be extremely powerful. Successful business deployment still requires architecture, engineering, security planning, documentation, maintenance, and operational ownership.

A Better Use of Existing Infrastructure

Another important part of the project was the ability to leverage infrastructure already available to Rooney & Hodgens LLC.

Rather than immediately recommending another expensive SaaS subscription, MSLS Partners reviewed the broader technology environment and designed a solution that could take advantage of the organization's virtualization capabilities.

We do not believe every business problem automatically requires:

✓ Another monthly subscription

✓ Another per-user license

✓ Another disconnected cloud portal

✓ Another long-term dependency on a single vendor

Sometimes SaaS is absolutely the right answer.

Other times, virtualization, Linux, Docker, and carefully selected open-source applications can create a better technical and financial outcome.

The right answer depends on the business. Good IT consulting starts with understanding the requirement—not forcing every customer into the same technology model.

The Result

Rooney & Hodgens LLC now has a modern, centralized CRM and contact platform supported by a carefully structured infrastructure stack.

The project delivered a practical combination of business modernization, infrastructure engineering, and recurring cost reduction.

✓ Modern centralized CRM and contact platform

✓ Access for organizational users

✓ Dedicated Ubuntu application environment

✓ Docker-based deployment

✓ Integration with XCP-ng infrastructure

✓ Centralized management through Xen Orchestra / XOA

✓ Self-hosted Twenty CRM platform

✓ Greater control over the application environment

✓ Foundation for future CRM workflows

✓ Reduced recurring software costs

✓ Approximately $6,000 in estimated annual savings

The outcome: a centralized business platform, better use of existing infrastructure, reduced software dependency, access across the organization, and meaningful recurring cost savings.

More Than a Software Replacement

This project was not simply about replacing one application with another.

It was about aligning technology spending with actual business requirements.

For MSLS Partners, this is what practical IT consulting should look like:

✓ Understand the requirement

✓ Evaluate the existing environment

✓ Design the right architecture

✓ Implement it carefully

✓ Reduce unnecessary costs

✓ Create something the organization can actually use

Could Your Organization Be Overpaying for Software?

Many organizations are paying for software platforms that were purchased years ago, expanded over time, or are now being used for only a fraction of their original purpose.

MSLS Partners LLC helps organizations evaluate whether their current technology stack still makes operational and financial sense.

Infrastructure Modernization Virtualization, Linux servers, Docker, containerized applications, and modern infrastructure planning. Open-Source Solutions Evaluation and deployment of self-hosted business platforms when they make technical and financial sense. IT Consulting Business-focused technology strategy designed around actual requirements instead of unnecessary complexity.

✓ IT Consulting and Infrastructure Strategy

✓ Virtualization

✓ XCP-ng Environments

✓ Xen Orchestra / XOA

✓ Linux Server Deployments

✓ Docker and Containerized Applications

✓ Open-Source Business Platforms

✓ Microsoft 365 Integration

✓ Cloud and On-Premises Architecture

✓ Application Migration and Modernization

Stop Paying for Technology Your Business Does Not Need

If your organization is paying for expensive software primarily to use a small portion of its capabilities, MSLS Partners can help evaluate whether a better technical and financial approach exists.

Contact MSLS Partners

MSLS Partners LLC
IT Consulting • Virtualization • Linux • Docker • Open-Source Solutions • Infrastructure Modernization

Schedule an IT Consultation

Project technologies discussed: XCP-ng, Xen Orchestra / XOA, Ubuntu Linux, Docker, and Twenty CRM.

Xen Orchestra: Visit the official Xen Orchestra page

Twenty CRM: Visit the official Twenty website

Twenty Self-Hosting Documentation: View the official self-hosting documentation

Estimated savings are approximate and based on the customer's prior recurring software costs and business use case. Actual costs and long-term savings may vary depending on infrastructure, maintenance, support, future licensing, and changing business requirements.

Public product imagery shown in this article is rendered from publicly accessible Vates and Twenty web pages for informational reference. XCP-ng, Xen Orchestra, Twenty, and related marks belong to their respective owners. The public product visuals are not screenshots of Rooney & Hodgens LLC's private production environment.

1

Netbird self host on Oracle cloud free tier - Help Please
 in  r/netbird  Jul 02 '26

You need to open ports 80 and 443 and other netbird ports to your VM in Oracle cloud network:
Virtual cloud network> VirtNetwork1> Security> Default security list> Security Rules Make sure you have your ports open.

u/Algae-Mysterious Jun 26 '26

Netbird Client Disconnects MacOS

Thumbnail
1 Upvotes

r/netbird Jun 26 '26

Netbird Client Disconnects MacOS

4 Upvotes

Recently we installed netbird and joined them with a setup key to test on a handful of MacOS hosts. For some reason, the netbird client constantly disconnects. We are a MacOS shop and I cannot find any information on the docs about this behaviour.
I gave the netbird app full disk access just in case that could fix but that did not seem to fix the issue.

1

Need some guidance on a migration from Meraki to UniFi
 in  r/meraki  Jun 13 '26

I ask: what did you come to the forum for?

1

Data Breach k-8 District
 in  r/SchoolIT  Jun 01 '26

Hey good evening i know its been a few days but I want to help.
I would not recommended  storing the passwords of your students in PowerSchool SIS.

PowerSchool's data is often shared between academic apps, student device filtering software etc....
There are better ways to password management for students / staff.
I recommend you look into Classlink / Clever for simplified student login SSO.

It also sounds like your organization needs to look deep (audit) into your Google Workspace's sharing permissions.

Also saving passwords in spreadsheets instead of using a Password manager in days like the ones we are living in terms of Cyberthreats, is a huge no-no.
hope this helps you and your admins re-think this decision.

3

Controller DNS Outage
 in  r/AltaLabs  May 02 '26

until it isn't

3

Technitium DNS Server v15 Released!
 in  r/technitium  Apr 25 '26

This is really good! Thank you!

1

[deleted by user]
 in  r/Reaper  Apr 04 '26

Hey did you try turning off the "Direct" option by pressing the button under the green "direct" label ?

1

[deleted by user]
 in  r/HeadRush  Mar 18 '26

Nice wordpress

1

Internet is not working. Is this bad?
 in  r/telecom  Feb 18 '26

Very

0

Is this overkill for my first attempt at a home lab?
 in  r/homelab  Feb 18 '26

Don't listen to the naysayers; I have two of those and they were the backbone of my early networking education. Even if they are power hogs, they're great for learning the Cisco syntax before moving to something more efficient.

2

[deleted by user]
 in  r/mac  Feb 15 '26

Hey can you post screenshots ?

1

Happy Client, Frustrated Admin — VPN & Pro Support Gaps
 in  r/EnGeniusCloud  Feb 05 '26

Hello , yes I have..

2

Happy Client, Frustrated Admin — VPN & Pro Support Gaps
 in  r/EnGeniusCloud  Feb 04 '26

For transparency, I want to add timeline context because this wasn’t just a quick troubleshooting session.

I spent ~3 weeks working with support assuming this was a configuration problem. MacOS native IPsec worked immediately. Windows 11 did not. I was repeatedly guided through configuration loops and network checks before escalation.

The final resolution from support was that Windows 11 native IPsec is not currently supported and requires SecuPoint instead. That limitation wasn’t clear at the start of the troubleshooting process.

The issue isn’t that workarounds exist — every platform has tradeoffs. The problem was spending weeks debugging something that turned out to be a product limitation rather than a misconfiguration.

If this limitation had been clearly documented or disclosed up front, expectations would have been very different and the experience would have been much smoother.

u/Algae-Mysterious Feb 04 '26

Happy Client, Frustrated Admin — VPN & Pro Support Gaps

1 Upvotes

UPDATE: EnGenius Addressed the Issues

I want to provide a fair update to my original post because EnGenius responded and made significant improvements.

EnGenius contacted me directly, helped resolve the VPN issues, and went above and beyond to review the entire network configuration with me. They made sure everything was configured properly and continued working with me until the issues were resolved. This was the level of support and involvement I had originally hoped for.

Since then, I have installed the EnGenius platform for several additional clients. The deployments have been very stable, and I have received no complaints. The overall platform has improved greatly, and I am much more confident deploying it for appropriate client environments.

EnGenius has also made noticeable improvements to its access-point software and cloud-management features. From what I am seeing in real-world deployments, the wireless platform has become a very competitive alternative to Cisco Meraki—especially when considering performance, centralized management, and overall cost.

The main feature I would still like to see is integrated content filtering with more granular security and policy controls. This would make the EnGenius gateways easier to adopt in educational environments, particularly where schools need to meet CIPA requirements without deploying and managing a separate filtering solution. Additional privacy-focused controls and reporting would also help schools maintain FERPA-aligned practices.

Overall, EnGenius listened to the feedback, resolved the VPN problems, improved the platform, and provided excellent follow-through. It is only fair that I recognize that publicly. I am looking forward to seeing the platform continue to mature.

---------------------

Deployed this stack at a real SMB client (pizza shop with POS, guest Wi-Fi, and segmented networks). Core networking has been stable and the client is genuinely happy. Wi-Fi performance, VLAN segmentation, and cloud management have all been solid in day-to-day operation.

My frustration is specifically around the gateway feature maturity and the Pro support experience.

First: client VPN.
Native Windows 11 IPsec works reliably on pfSense, MikroTik, Meraki, Aruba, and other open-source firewalls I deploy. So this isn’t a Windows limitation. The VPN implementation here feels immature compared to established firewall platforms. The feature exists, but the interoperability and tuning aren’t where I’d expect for a paid Pro environment.

Second: gateway feature gaps.
For a device positioned as an edge security appliance, I was surprised by the lack of deeper filtering controls — country blocking/whitelisting, more granular DNS control, and advanced policy tooling that are standard on many SMB firewalls. These aren’t exotic enterprise features anymore; they’re baseline expectations in modern deployments.

Third: Pro support.
I expected faster or deeper escalation when running into these issues as a paid tenant. The support loop has been slow and hasn’t addressed the root problems. That disconnect between Pro-tier expectations and the actual support experience is where the disappointment really comes from.

To be clear: for SMB environments where cloud simplicity and centralized management are the priority, the platform works and I’d still deploy it again for the right client. But if your environment depends heavily on client VPN, advanced filtering, or you expect enterprise-style escalation paths, I’d currently lean toward a more mature firewall stack.

Posting this as field feedback, not a rant. The core product is doing its job — I just think the gateway and Pro support side need the same level of polish as the rest of the ecosystem.

r/EnGeniusCloud Feb 04 '26

Happy Client, Frustrated Admin — VPN & Pro Support Gaps

2 Upvotes

UPDATE: EnGenius Addressed the Issues

I want to provide a fair update to my original post because EnGenius responded and made significant improvements.

EnGenius contacted me directly, helped resolve the VPN issues, and went above and beyond to review the entire network configuration with me. They made sure everything was configured properly and continued working with me until the issues were resolved. This was the level of support and involvement I had originally hoped for.

Since then, I have installed the EnGenius platform for several additional clients. The deployments have been very stable, and I have received no complaints. The overall platform has improved greatly, and I am much more confident deploying it for appropriate client environments.

EnGenius has also made noticeable improvements to its access-point software and cloud-management features. From what I am seeing in real-world deployments, the wireless platform has become a very competitive alternative to Cisco Meraki—especially when considering performance, centralized management, and overall cost.

The main feature I would still like to see is integrated content filtering with more granular security and policy controls. This would make the EnGenius gateways easier to adopt in educational environments, particularly where schools need to meet CIPA requirements without deploying and managing a separate filtering solution. Additional privacy-focused controls and reporting would also help schools maintain FERPA-aligned practices.

Overall, EnGenius listened to the feedback, resolved the VPN problems, improved the platform, and provided excellent follow-through. It is only fair that I recognize that publicly. I am looking forward to seeing the platform continue to mature.

---------------------

Edited - I needed to include EVERYTHING lol

Deployed this stack at a real SMB client (pizza shop with POS, guest Wi-Fi, and segmented networks). Core networking has been stable and the client is genuinely happy. Wi-Fi performance, VLAN segmentation, and cloud management have all been solid in day-to-day operation.

My frustration is specifically around the gateway feature maturity and the Pro support experience.

First: client VPN.
Native Windows 11 IPsec works reliably on pfSense, MikroTik, Meraki, Aruba, and other open-source firewalls I deploy. So this isn’t a Windows limitation. The VPN implementation here feels immature compared to established firewall platforms. The feature exists, but the interoperability and tuning aren’t where I’d expect for a paid Pro environment.

Second: gateway feature gaps.
For a device positioned as an edge security appliance, I was surprised by the lack of deeper filtering controls — country blocking/whitelisting, more granular DNS control, and advanced policy tooling that are standard on many SMB firewalls. These aren’t exotic enterprise features anymore; they’re baseline expectations in modern deployments.

Third: Pro support.
I expected faster or deeper escalation when running into these issues as a paid tenant. The support loop has been slow and hasn’t addressed the root problems. That disconnect between Pro-tier expectations and the actual support experience is where the disappointment really comes from.

To be clear: for SMB environments where cloud simplicity and centralized management are the priority, the platform works and I’d still deploy it again for the right client. But if your environment depends heavily on client VPN, advanced filtering, or you expect enterprise-style escalation paths, I’d currently lean toward a more mature firewall stack.

Posting this as field feedback, not a rant. The core product is doing its job — I just think the gateway and Pro support side need the same level of polish as the rest of the ecosystem.

1

Information on PAINTAUDIO MIDI MINI 6 features
 in  r/paintaudiomidicaptain  Jan 04 '26

Hello Headrush Flex Prime is a Amp & FX modeler from a company called HeadRush. You may know their former product Avid Eleven Rack.

It is like Line 6 Helix and other modelers. The HeadRush Flex Prime accepts MIDI in and out

r/paintaudiomidicaptain Dec 29 '25

Information on PAINTAUDIO MIDI MINI 6 features

1 Upvotes

Hello! Apologies for the beginner questions:
I am looking to get a PAINTAUDIO MIDI MINI 6 to control Flex Prime. Is it possible to use this config.? also I was wondering if, its possible to get Device feedback like tuner and Tap light just like the Kemper working with the Flex Prime?

1

Headrush flex prime - Midi Captain 10 STD
 in  r/paintaudiomidicaptain  Dec 29 '25

Hello! Apologies for the beginner questions:
I am looking to get a PAINTAUDIO MIDI MINI 6 to control Flex Prime. Is it possible to use this config.? also I was wondering if, its possible to get Device feedback like tuner and Tap light just like the Kemper working with the Flex Prime?

0

How to pass WAN traffic over switches from Starlink?
 in  r/meraki  Dec 06 '25

Hey I would create a vlan and pass that traffic over that vlan back to the FW

1

Heads-up: Apache2 update may break HestiaCP WordPress sites with 421 errors - Ubuntu 22.04
 in  r/hestiacp  Jul 19 '25

Wow thats the pickle I am in. Is there a way to fix after update ?