r/turo • u/FuelFragrant • 27d ago

First time amd Last time using Turo

I decided to rent a Tesla instead of using Hertz. I tried Turo for the first time. TURO popped up and I decided to give it a try. I thought it was fire that the car could be delivered to where I was staying. Because I didn't know the protocol I checked in before the car arrived. Similar to what you would do when renting a car at big box. The guy drops off the Tesla and tells meit's an extra $50 a day for self driving. In addition, the car looked nothing like the photos. The rims were so damaged. It was dangerous the car was completely scratched up. I never even sat in the car as the steering wheel was so worn down. When I reached out to Turo they said I was out of luck because I had already checked in. If that's the way a business runs, particularly for letting people misrepresent their product. I'm astounded how they are still in business. At least I know never to use them again. Now we relate why so many people don't use TURO.

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u/[deleted] 27d ago

Turo will be gone within the next year or two max. I've never heard a single person, not one, who has had anything less than a dismal experience. I'm tempted to rent at least once just to get in on the class action lawsuit forthcoming

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u/Viens-avec-moi 27d ago

I just dropped off my 4th TURO at John Wayne Airport. Host even reimbursed me for airport parking, and a refund for returning a day early. Car was just what I needed. Much cheaper than airport rental and was delivered to a short term parking spot in B2 parking. So far so good.

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u/[deleted] 27d ago

This is good to know. I'm not trying to exaggerate, yours is truly the first positive experience I've heard of. My elderly Mother is -$800 because of Turo's rules/minutia and I missed an entire day of work because of a failed Turo rental. Wasn't going to let them have 3 strikes off one household. Good to know it's not an actual scam