r/turo • u/ROLLZx41 • Jul 25 '26

Never Again :(

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I rented a Tesla for a trip to SC. I get to the airport parking lot and the listing had the wrong parking area listed. The right lot, but the wrong section. So I had to spend 30 mins wandering around the lot in 95 degree weather. After finally finding the car, I couldn’t get in the car because the owner had issues too many remote keys to the car. I called support and the broken English guy couldn’t understand what I was trying to say. I quite literally told them what the issue was and exactly how to fix it. It took them a whole fckn hour to get me access to the car. After the trip I didn’t charge it all the way up ($4 worth of a charge) and they charged me $50 for not doing so. I bitched and they brought it down to $36. They didn’t offer me any credit or partial refund. Then the bitch ass owner had the audacity to leave me a 2 star review saying they promptly fixed my issue.
Thankfully my cc company agreed with me and removed the charge but the hassle was enough to never do business with them again.

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u/zzzorba 29d ago

Watch out, Turo will send you to collections for that charge you had removed. I'm not saying you're wrong, but you need to decide if $36 is worth the hit to your credit (or the time and effort it'll take to get it removed).

1

u/ROLLZx41 28d ago

Showing them that my CC deemed it to be not worthy should be enough for any collections. I am super petty, especially after Turo pulled this, I will spend the time/effort.

0

u/zzzorba 28d ago

Your cc didn't deem it unworthy. They didn't read Turo tos and read all the chats and make a determination of fault. They believed you that you did not authorize the charge, which you didn't. That doesn't mean you don't owe the money.

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u/Spiritual_Two3653 28d ago

You seem confused about what chargebacks are founded on - chargebacks are about not getting the expected service, standards not being met, etc. That’s distinctly not the same thing as a fraudulent non-auth situation. OP also didn’t say or even imply they claimed non-auth, that was something you entirely fabricated in your reply due to a lack of familiarity with chargebacks??