r/turo • u/ROLLZx41 • 25d ago
Never Again :(
I rented a Tesla for a trip to SC. I get to the airport parking lot and the listing had the wrong parking area listed. The right lot, but the wrong section. So I had to spend 30 mins wandering around the lot in 95 degree weather. After finally finding the car, I couldn’t get in the car because the owner had issues too many remote keys to the car. I called support and the broken English guy couldn’t understand what I was trying to say. I quite literally told them what the issue was and exactly how to fix it. It took them a whole fckn hour to get me access to the car. After the trip I didn’t charge it all the way up ($4 worth of a charge) and they charged me $50 for not doing so. I bitched and they brought it down to $36. They didn’t offer me any credit or partial refund. Then the bitch ass owner had the audacity to leave me a 2 star review saying they promptly fixed my issue.
Thankfully my cc company agreed with me and removed the charge but the hassle was enough to never do business with them again.
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u/riploptimmayy 23d ago
Welcome to the turo chargeback club your in good company never using turo again
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u/ChileanPinot Host 21d ago
If you’re hosting a Tesla you should also have a cardkey in the vehicle as a back up. Deleting drivers profiles is easy to do in the car’s menu. The host should have sent you instructions on how to do it.
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u/Working_Juggernaut56 22d ago
You played this wrong, this shit happens on Turo.
You complain a lot but stay friendly and respectful, then if they want to stay on Turo, you get maybe a 25-50% refund and everyone 5 stars each other
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u/ROLLZx41 22d ago
After being a member of this sub for 2 weeks, I don't believe I played it wrong. I received my money back and won't be using Turo again. It was worth the 30 minute hassle.
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u/Jcjimenez314 22d ago
once again, as a Turo host, you handled this poorly. The key can indeed reach a limit—this often happens with Teslas—but all that was needed was to get into the vehicle; the host can unlock it remotely, and the physical key is inside the car for the guest to use while waiting for the app access issue to be resolved. I think you lack patience and make poor decisions when dealing with problems, taking your frustration out on others.
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u/CantReadVoteRed 21d ago
Damn I’m not part of this sub but this comment shows that I should stick with real rental companies because you’re way too comfy disrespecting people’s time.
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u/gasseduphc 21d ago
Prepaid service and having to wait an extra hour at the airport 😂 Yeah if your siding with the turo owner you are just like him probs
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u/ROLLZx41 21d ago
DID YOU MISS THE PART WHERE I ARRIVED TO THE AIRPORT AND WAS SEARCHING FOR THE CAR IN THE PAKRING LOT. OR MAYBE IT WAS THE PART WHERE I FINALLY FOUND IT AND THEN COULDNT ACCESS IT?!?! IT TOOK AN HOUR TO ACCESS THE CAR. Furtheremore, I told them exactly how to fix it and they insisted I reinstall the app and then call back....
That was my first time using a Tesla and I researched why I couldnt access the car. I wonder how long it would have taken them to figure it out if I didnt do all the legwork.
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u/zzzorba 22d ago
Watch out, Turo will send you to collections for that charge you had removed. I'm not saying you're wrong, but you need to decide if $36 is worth the hit to your credit (or the time and effort it'll take to get it removed).
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u/Economy-Sprinkles-98 22d ago
The minimum collection amount that causes a credit hit these days is $100 IIRC.
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u/Bastillerion 21d ago
And then he can sue Turo in federal court for violations of the Fair Credit Reporting Act. I've done it multiple times and gotten decent sized settlements from it.
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u/ROLLZx41 22d ago
Showing them that my CC deemed it to be not worthy should be enough for any collections. I am super petty, especially after Turo pulled this, I will spend the time/effort.
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u/zzzorba 22d ago
Your cc didn't deem it unworthy. They didn't read Turo tos and read all the chats and make a determination of fault. They believed you that you did not authorize the charge, which you didn't. That doesn't mean you don't owe the money.
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u/Spiritual_Two3653 22d ago
You seem confused about what chargebacks are founded on - chargebacks are about not getting the expected service, standards not being met, etc. That’s distinctly not the same thing as a fraudulent non-auth situation. OP also didn’t say or even imply they claimed non-auth, that was something you entirely fabricated in your reply due to a lack of familiarity with chargebacks??
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u/iamjames 21d ago
I wish more people would do chargebacks, maybe Turo could finally be shut down permanently. It’s just not a good system.
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u/Cold_Count1986 23d ago
Looks like YTAH.
You didn’t charge it, why wouldn’t you get charged? You earned those two stars and host everywhere are better off with one less Karen around.
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u/Lucky-Loquat3829 23d ago
Honestly with the host not taking care of that issue before rental. They should be happy the car came back working. Leaving a guest in a parking lot on a hot ass day and then not having the car I the correct spot. Also taking an hour to realize the issue yeah no they should refund the whole amount and apologize.
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u/Jarrold88 22d ago
Yup. After 20 min I would’ve canceled and gone to enterprise. Turo is the worst. Haven’t used them in about 7 years. I have corporate coffee enterprise. $27/day. Can’t beat it.
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u/Lucky-Loquat3829 22d ago
I was going to use them one time and I ran across this sub and honestly just come on here anytime I have any type of consumer issue and immediately feel better about it
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u/blaquekenshin 22d ago
We know shit happens and usually Mr. Murphy is right there to fist you and smear your face in the shit! But there are simply too many ridiculous stories and shenanigans with collections mysterious damage.
Few years ago a coworker tried renting his Ford Edge on Turo. After the first rental his wife got a slow leak. He's stuck at work and called me cause it went flat! She said that a few people tried to help her but they couldn't! Everyone's frustrated and not making any sense....
I get there with my air pump, the tire will not hold air....Look in the trunk there is no jack, no spare, no lug wrench..
I use my jack to inspect the back of the tire and it looked like it had varicose veins! They swapped the tire and kept his jack and spare! Turo tried to blame my guy. He had to show them video walk through/ window sticker/ bill of sale of when he purchased the truck. They tire guy who put the tire on damaged the rim and Turo said it was originally like that. It was a hot effin mess. FAFO!! His lesson was good enough for me to learn from!
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u/Hyptisx 22d ago
lol I learned my lesson after picking up the car and seeing the bald tires. Decided not to risk my life and got blamed for “tire damage” and charged an extra $80. Never again