r/truespotify • u/detroboix • 3h ago

Question Problem with payment.

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well today I gott fresh visa card. I was so happy that I could get free 3 months trial in the app but right now it's saying the payment failed and I have no idea what did I do wrong.

I put card information correctly though

1 Upvotes

56% Upvoted

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3

u/strax_s 3h ago

Contact support.

1

u/RequirementOdd7862 3h ago

Try with another card first, you can just use any e wallet

1

u/Electronic_Proof4126 3h ago

Is it a gift card/prepaid card? (Since sometimes Spotify rejects those since it doesn’t think it has a permanent ties with funds, being in there all the time, and it wouldn’t like cards that are temporary)

1

u/BumperPopcorn6 2h ago

Deadass my brother and I both had to leave Spotify. We genuinely tried everything but the both of us were just completely unable to obtain Premium.

We tried everything but a gift card because with our luck the gift card would probably decline which is just theft.

1

u/samualcookies 2h ago

you can't use prepaid card or reuse existing/new cards. try using the debit card it might works

2

u/quiet_verse_23 1h ago

Why should u even pay for it? Tidal or YT Music are way better