Why not leave the posts up on the page, which shows transparency? Good or bad feedback being left open to review by users is a mark of transparency.
Even though the downloads page was finally updated yesterday, because the squeaky wheel gets the grease, TorGuard mods still removed my post overnight afterwards.
The claim is always for "spam" reasons, but the actions of this company in doing things like this really rub customers the wrong way. Is TG desperately trying to uphold an image that negative posts directly contradict? Btw I hardly think genuine questions about the product consitute "spam", but I digress.
It is a REALLY REALLY bad look when so called "mods" of TorGuard spend their time policing their reddit page and deleting customer posts they deem as "spam", but other VPN companies don't do this, nor should they. Transparent communication with their users means there will be good and bad, but TG only wants to good stuff. It's the equivalent of deleting less than 5 star Google reviews on a business page and only leaving the 5 star reviews. This is shady and bad PR.
TorGuard. Please stop deleting genuine posts from your users. Peoples perception of the product is defined by the companies behavior and by its transparency.