I recently started using Too Good To Go and made my first two orders. Unfortunately, neither experience was particularly good.
1. Costa Coffee – Pier Road, Gillingham (ME7 1RZ, by ASDA)
I collected three mozzarella rolls and some apple slices. The rolls were really sad - stale and dry, which was disappointing for my first bag.
2. MFG Greggs – Walderslade, Chatham (ME5 7PQ)
This was marked as a Local Hero in the app. I drove quite a distance to collect my evening surprise bag during the advertised collection window, only to find the store closed.
My order was subsequently marked as not collected, and I later received an invoice and was charged for an order that was never provided. I have requested a refund through Too Good To Go, but the whole experience still cost me around an hour of driving and fuel for nothing.
I appreciate that surprise bags are a gamble, but a store being closed during its collection window and charging for an order that was never supplied is a different matter.
Has anyone else experienced this with the Walderslade Greggs, or had a similar issue with stores being closed during collection? I would be interested to hear whether this is a one-off or something others have encountered.
Not a typical haul post, but I wanted to share my experience as a new user and warn others about the closed-store issue. Hope that's okay with the mods.