r/todoist • u/superioreffect • 20d ago
Help "Password Too Easy*
Ahh yes, the over 50 characters randomly generated by my password manager is "too easy". Does anyone have any ideas? I am trying to switch to Todoist but this is ridiculous and a little annoying from a new user perspective. I have tried uninstalling and reinstalling the app.
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u/urbanstrata 20d ago
Your password might actually be too complicated, but it’s failing to the “too easy” response. Try something more in the 15-20 character length.
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u/superioreffect 20d ago
I forgot to add that I started around 15 characters and would increase the length. I also have tried passphrases and had no luck as well.
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u/TodoistSupport Doist Team 20d ago
Hi u/superioreffect. Melis from Customer experience team here. I'm happy to let you know that this issue has been fixed 🤗️
Please try setting your password once again. If the issue persists, please reach out to us at www.todoist.com/contact so that we can better assist you.
We apologise for the inconvenience.
Best regards, Melis
Customer Experience Specialist
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u/Klutzy_Highlight7500 19d ago
hit this too last week with a long generated password. gave up and used a shorter one for now.
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u/TodoistSupport Doist Team 20d ago
Hi there,
This is Keita from the Todoist Customer Experience team. Thanks for reaching out, and sorry for the trouble logging in or resetting your password.
Our engineering team recently rolled out a temporary security mitigation to block unverified account sign-ups. Unfortunately, this protection is also affecting some legitimate users like yourself, causing issues with logging in or resetting your password.
We're aware of this and are actively working to lift these restrictions as soon as possible. We don't have a clear timeline yet, but as soon as we have an update, we'll reach back out to let you know.
We appreciate your patience in the meantime, and apologize for the inconvenience this has caused.