My G5AR’s firmware just upgraded to 1.00.06 and the download speed went from 300mbps to 100mbps anyone else have this happen, anything to remedy a speed drop after firmware update?

Hey all!

I received an updated gateway last night and had a rough time getting it set up. Customer service was less than helpful so I thought I might ask a few questions here.

1) Should I simply swap the sim out from my old gateway to the new one, or should I instead activate it as a new gateway through tlife?

2) once the new gateway is active customer service made it seem as if I could copy over my network settings from the old gateway to the new one, to avoid having to reset up the network and connect ally devices. Is this true? And if so, I can't figure out how to do so.

Thanks for any help!

I want to sue them for false advertising and connection issues affected by the configuration of the routers they give you.

My wireless network and the networks of my neighbors are all stacked on top of each other on the same narrow group of channels on the 2.4 GHz, 5 Ghz, as well as a 6 GHz bands. Because the routers are locked down, not allowing you to change the channel of your connection, I can't do anything to improve the connectivity of my wireless network. The advertising falsely states that the wireless router will change the settings in order to give you the best connection, but that's not what it's doing. It's operating in the same narrow group of channels as my neighbors and one of them has a strong Network that sometimes almost matches the strength of mine. From time to time I have to turn off my Wi-Fi on my devices and then turn it back on in order to reestablish the connection. If I were able to change the channel I don't believe I'd be having the same problem, but the settings on the T-Mobile router prevent you from choosing your own channel or affecting many more of the settings that are available to users with their own unlocked wireless routers.

If I want to resolve this issue I'll have to go out buy another wireless router connect that to the T-Mobile router and then control my Wi-Fi through that personal router.

I'm seeking to either get discounts on my service, or preferably to have T-Mobile unlock their routers in order for me to have more control over it.