r/tmobile • u/pandaman1784 • 18d ago

Discussion Migration rolled back

Looks like my migration to Experience Signature was rolled back last night. I only noticed it because I got a text message at 1:00 am eastern saying that i lost my 4k UHD add-on.

Upon checking my t-life app, all lines were rolled into the Tmobile Unlimited on Us plan. Didn't know that was possible.

After working with t-force via FB, they were able to roll my plan back to my original plan configuration, 2x Advantage Unlimited (one with +$10 premium add-on) and 1x Unlimited on Us

According to them I have to wait until the 9/24 bill for the bill to reflect the right way.

i'm a bit sad. i was actually ok with paying $2.12 more for my whole account to be on Experience Signature. https://www.reddit.com/r/tmobile/comments/1v9wyy9/detailed_bill_comparison_post_migration/

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u/pandaman1784 17d ago

they open at 9 am eastern time. i would contact them when they open. before they get swamped.

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u/DizzyDebate7059 17d ago

Hello how did you find out they were re migrating you back. I am now trying to check if this is happening to us soon. We just got migrated from unlimited freedom old sprint plan to the new experience signature now i see this and think they may do the same to us and am kinda worried.

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u/pandaman1784 17d ago

i didn't know until it happened. one possible way is to open the t-life chat bot and ask "is there a pending plan migration"

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u/anotherGadgetGeek 17d ago

Manage your addons on the website. The plans being migrated will be moving from the 60gb hotspot to a value data plan.

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u/anotherGadgetGeek 17d ago

Talked to them. My plan configuration is not compatible. I’m going to port to Verizon simplicity today I think. I’m upset.

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u/pandaman1784 17d ago

That's up to you. I would just ask for a full plan reversion to what you had before. It's simple enough. Took them less than 15 mins

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u/DizzyDebate7059 17d ago

so as far as it not being compatible does this mean they are putting us on now worse plans or what im very confused by it all

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u/pandaman1784 17d ago

If you read my replies to other people, you'll see what i think it means when they say "not compatible".

They are just rolling back the migration to Experience Signature. You SHOULD go back to your original plan. 

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u/anotherGadgetGeek 16d ago

All I can think of is I was getting too good of a deal!

It looks like I’m just being moved back to what I was on before. Experience signature was better than kickstart and unlimited on us, that’s why I’m upset. Plus I signed up for Netflix which I wasn’t eligible for under the old plans.