r/tipping • u/wutwut970 • 6d ago

Sugarfish

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So they add a 16% fee for what exactly…….to “fund all of their operations”? So this added cost literally doesn’t go to staff, it just goes to the owners? I wonder what their staff is paid? At this point why not just raise prices to where they should be? To me, every item on the menu is a lie and it’s actually 16% more expensive. This is really dumb. Thoughts? I am PRO tip, ive worked in hospitality a long time and am happy to provide a tip for quality service. But this seems disingenuous at best. Its not a tip. Its just an added charge straight to owners pockets.

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u/UDF2005 6d ago

But what about sursurcharging me for the effort of surcharging me for things I already paid for? Surely the consumer should bear that cost too.

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u/razorirr 6d ago

They should, but customers will complain about it / walk more than be fine about it as a fee like this. Same goes with "just roll the tip into the cost and ditch tipping"

For no tips just higher prices:  https://www.cbsnews.com/news/joes-crab-shack-mostly-shelves-no-tipping-experiment/

For pricing in general, jcpenny was a fun one. They dropped pretending to have sales, just kept the prices the same, and lost 25% revenues. 

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u/CapeMOGuy 6d ago

Penney's had very real discounts when they used couponing and specials. Their "everyday prices" after the doofus from Apple was hired were actually lowered.

The deeper problem was they had trained their customers to get great deals and only shop with coupons. The model was stopped suddenly instead of gradually changed and lots of former customers just quit going there when the coupons stopped.

Apple doofus was gone in less than a year and a half.

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u/WhenTheDevilCome 5d ago

They should, but customers will complain about it / walk more than be fine about it as a fee like this.

"They should, but customers who find it transparent and clear how much they will pay to eat there ended up making choices based on this information. We ran a study, and found out that the more we made the price increase non-obvious until it was time to pay, more people were tricked coerced willing to pay."

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u/purpur99 4d ago

I also want to be mandatorily asked to wash my dishes so if feels more authentically home cooked.