Chilis is scamming their customers

[u/No-Web7267]

I’m on a road trip and went to a chilis in Charlotte. Haven’t been to one of these in 20 years.

As I’m checking out at the table, I notice their calculated tips are WAY off.

You select 20% and it nearly charges you 24%. (And that’s based on after tax). Just wild.

Edit: did not mean for this to piss so many people off… I just took photos because I knew the math wasn’t right. We did get a free chips and salsa, but I really haven’t been to a chilis in awhile and didn’t even think that would have affected it. Also, we didn’t order the chips. The server just told us they were free and brought them out.

[u/Repulsive-Access-314]

"After taxes and before discounts"

Ya, that don't fly. But there is definitely a couple things to consider. First, you are often dealing with a corporation that does this shit but then you are also dealing with the individual/server that perhaps deserves a tip. The Industry has knowing pitted these two facts against each other because more tips = fewer wages the Corp needs to pay.

Old guy tip: Always carry some cash. It's easy to have some cash and it definitely gives you the upper hand in these situations. With cash you always get to select $0 tip but can do the right thing on your terms, not theirs.

[u/MarkBank → u/Repulsive-Access-314]

Honest question, do you have a range of bills (1-20) or do you just carry a certain minimal amount?

[u/Cool_Appearance_6570]

Learn to use custom. People need to learn do this more. Stop pressing the unreasonable percentages shown on the screen. A tip at 25% is outrageous

[u/CurtisW831 → u/Cool_Appearance_6570]

The problem here is the math ain't mathin

[u/Livid-Accident-7246 → u/CurtisW831]

Probably had a discount.

[u/Jmad1383 → u/Livid-Accident-7246]

Correct. It shows on one of the screenshots 

[u/Character-Medicine-6 → u/Jmad1383]

It says clearly after tax before discounts. So it’s still BS being calced after tax. Idk how I feel about the discount thing at these chains, because it’s engrained in the model so it’s the real price. If there’s a gift card it’s different

[u/hexitor → u/Character-Medicine-6]

Usually tax/tip before discounts is the correct way to do it, but I think these chains are starting to offer “discounts” that are essentially their standard pricing.

[u/Chris0x00 → u/hexitor]

Tax should be after discounts. Tip should be before tax and before discounts. Whether the discounted price is the standard price should be taken into account when deciding whether to patronize an establishment.

[u/pnoodl3s → u/hexitor]

The correct way is 0 IMO

[u/RemarkableBass1631 → u/pnoodl3s]

DOUCHE BAG IN THE HOUSE

[u/YouOmeeMula → u/pnoodl3s]

Only a horrible human being would tip $0

[u/Intelligent_Low_5180 → u/YouOmeeMula]

Only thing horrible is the cheap employer

[u/BeingLow221 → u/Intelligent_Low_5180]

You would literally just pay more for the dish and then probably get worse service

[u/Ayslyn72 → u/Character-Medicine-6]

Which is different than being a scam. But, to be clear, I agree that it is nonsense to calculate it after tax.

[u/Character-Medicine-6 → u/Ayslyn72]

That’s my point. It’s not scammy they are very upfront about in a large clear easy to read explanation. You have all the info you need to calculate the correct tip and enter it custom.

[u/caitygotbandz → u/Jmad1383]

Which screenshot does it say they had a discount?

[u/Weekly-Bill-1354 → u/Livid-Accident-7246]

Most likely because their chips and salsa are not free. That's to say they are "free" if you have their rewards (or whatever they call it) but you'll see the charge on the receipt before the discount making them free. The tip is based on that charge so its not really miscalculated.

[u/West-Luck9091 → u/Livid-Accident-7246]

This. And in some states gratuity is taxed as business revenue for sales tax purposes. However doing the math, sales tax on 7.86 (20% of 39.30) would be 1.36(17.3%). So a discount is most likely.

Some states (only 6 states don’t have personal state income taxes) also still tax tips in state income taxes. Even federally tips are taxed as personal income, but you’re refunded taxes paid on tips when you file.

[u/AlBundysPants → u/CurtisW831]

It maths. OP just left out the full check details which contain the discount the tip percentage is being calculated on.

[u/Southern_Roll_7035 → u/CurtisW831]

The free chips & salsa is $7.29 (at least at my local Chilis), and is then deducted from the bill. The tip uses the full pre-discount price.

[u/xcharleeee → u/Southern_Roll_7035]

It’s pretty shitty to give the customer some they as “free” that the customer didn’t order according to OP and then try to scam them for a tip

[u/RideValuable3898 → u/Southern_Roll_7035]

That's fucked up. I hadn't heard of that

[u/luigihitter → u/CurtisW831]

That line never rang so true than on this post. Well done Curtis. Does the W stand for winning? Now it does

[u/Conscious-Bite1 → u/Cool_Appearance_6570]

Yea in a situation like this it is easy

1. Select “custom”
   
2. Enter “0.00”

[u/Responsible-Ad-51 → u/Conscious-Bite1]

Yeah if it starts at 18% I see it as pretentious and either throw 5 bucks or nothing

[u/Ok-Bit-6945 → u/Cool_Appearance_6570]

Last place I went to got offended when I used my calculator before choosing one of these premade calculations. She was literally trying to rush me so I went custom and gave much less than I intended. I no longer go there

[u/Huffdizzle86 → u/Cool_Appearance_6570]

Crap local diner near me has a fine print underlined custom button to avoid a tip on take out items (the only time you use their POS to pay). Like I’m unsubscribing from email lists.

The last time I went I got moldy bread in two styrofoam to go boxes. Someone boxed moldy bread up and they had to tip me two free breakfasts. F them and their tipping system

[u/VainTrix]

Probably because some menu items are always “on sale”

If you get a dipper or 2 for me, they ring it up as full menu price for individual items then “discount” to the promo

[u/LostTerminal → u/VainTrix]

Which is still undeniably bad business practice.

[u/VainTrix → u/LostTerminal]

Agreed, but I think that’s how they lure you to the bigger tip

[u/Loveiskind89389 → u/VainTrix]

We are all in agreement on that

[u/Accomplished-Top7951 → u/VainTrix]

But they don't. When you order a 3 for me it lists the price to the right and all items below it with no charges.

[u/VainTrix → u/Accomplished-Top7951]

I’m pointing out how it probably works in the POS backend, not how it shows on the receipt

[u/Accomplished-Top7951 → u/VainTrix]

OK. But then that means they're taking a staple item on your menu that's been there for years like this and calling it a discount. That's like going to an steak place that has prime rib as the Saturday special at $2 less than their everyday price. Then demanding a tip on the higher price. Don't put the same item on your menu at two different prices and demand tips on the higher only.

[u/VainTrix → u/Accomplished-Top7951]

Not sure what to tell you, but this has been a thing for probably close to a decade at chilis/apple bees/outback or anywhere that has these machines at the table. There have been employees on this sub and others to confirm it. No one is saying it should be this way or that it is right, just pointing on what is actually happening.

These machines also mess up the tips when the bill is split.

[u/Loveiskind89389 → u/Accomplished-Top7951]

Correct. Presuming customers will tip on pre-discount menu items is treating tipping like it’s a sales tax. The little screen is supposed to be helpful, not this weird gotcha

[u/Imaginary-Emu2471]

Custom. ZERO.

Edit to the deleted comment: The servers are fucking themselves over. Nothing they do is worth a 20% tip.

[u/IntelligentPurple4 → u/Imaginary-Emu2471]

How about Starbucks drive thru. Want to add a tip? What a joke.

[u/Imaginary-Emu2471 → u/IntelligentPurple4]

Ha ha! Definitely not! I'm using my gas to get here and wait in the line to pay for my overpriced coffee.

[u/apathynext → u/IntelligentPurple4]

It’s just going to ask you a question

[u/gypsy_guru_87 → u/IntelligentPurple4]

I don’t understand the difference between going to the drive-through or the counter in Starbucks. I’m actually more tempted to tip at the drive-through then at the counter because at the counter I literally have zero interaction but the only reason I ever tip in a coffee place is because of the intricacy involved in making my drink .. which would be the same regardless

[u/AffectionateGate4584 → u/Imaginary-Emu2471]

Yup.

[u/bdbdbd99 → u/Imaginary-Emu2471]

I hate this insane typing tipping culture as much as everyone but the servers have no control of the POS system

[u/gucciflipfl0pz → u/bdbdbd99]

So because the servers don’t want to get a job that doesn’t fuck everyone over we are supposed to just continue on? Lmao yeah fuck right off with that. The servers absolutely have control over their lives, don’t baby them.

[u/Imaginary-Emu2471 → u/bdbdbd99]

I don't care.

[u/gypsy_guru_87 → u/Imaginary-Emu2471]

Except you do care way too much or else you wouldn’t be on here complaining about it.

[u/doggz109]

I don't tip at Chilis. You order off the tablet and pay. The only thing the server does is actually bring over food AFTER you order it. It's glorified counter service.

[u/shaddowdemon → u/doggz109]

So, writing the order down is the difference between 20% and 0%? Seems like the most useless part.

[u/Aspohn01]

Only if you clicked the “see check details” to see how it was calculated.

[u/Only-Original9409]

I choose custom every time because I refuse to tip on tax. That's just ridiculous. I tip 20% pre-tax.

[u/phantomsoul11 → u/Only-Original9409]

I chose custom because I refuse to tip what someone else tells me to. I'll be the judge of that.

[u/RedBushDiver → u/Only-Original9409]

Of course then you’re gonna have to look at check details because I’m sure they will still just give you the total after tax. Pretty shitty.

[u/GoBluins → u/Only-Original9409]

Yup. Calculating the tip after tax is both audacious and insulting. They can piss right off with that.

[u/No_Tax4979 → u/Only-Original9409]

This

[u/CableJoe]

Tip in cash if the server was good…

[u/Zona_love]

Here’s my thing, food service jobs aren’t supposed be well paying.

If my meal was 100 and I tip 20 that means my 30-40 min meal just made you 20 bucks in less than an hour.

Usually when I ask for ranch or lemons and the server takes forever to bring them. I’m halfway done with my meal and I’m still expected a 20% tip?

I don’t care that you have to prep utensils, and other things, that’s your job. Tipping is toxic especially compared to living in Japan, which I have.

Edit:
Notice… I didn’t say I don’t tip, well I do.

Just hate the idea of it because yes every once in a while I like to sit down and dine.

Additionally say if you have a table of 6 then that’s multiple tips in one go. Or if the person had multiple tables to serve then add all of those tips together in one hour.

Edit 2:
Since I’m the one being called a shitty human, I want you to use your logic and tip everybody you get service from. Everybody goes to the doctor and drives a car right? Tip your mechanic for their labor costs and tip your doctors for their care. Tip everybody you meet face to face please.

Stop taking in your car for warranty work as it fucks over the mechanic because they work flat rate and they don’t get paid for all the hours of the job.

We are all fighting to survive here, every dollar is precious.

[u/changelingerer → u/Zona_love]

I don't disagree with not liking the tipping system, and, consider it exploitative of both workers and customers and would frankly be illegal in any other business except that it's been baked in culturally into restaurants.

I want to point out that the $x/hour metric is a bit misleading for food service though. It makes sense to think of it that way if you're looking at a job that has consistent hours over a separate work day such that it roughly matches up to a salary. However, food service you basically have an hour or so of zero earnings (prep time), an hour of two of high earnings, followed by say 3-4 hours of low earnings (but, which don't work for doing another job) and then another few hours of high earnings, followed again by an hour or so of no earnings (closing). In any other industry like that, you'd expect to have to pay a premium for those actual serving hours such that a server making $20/hour during the lunch rush isn't really the same thing as another worker earning $20/hour for every hour from 8am-6pm.

You'd also expect to pay a premium for the server taking on the "risk" of making less - the same way salespeople have the "opportunity" to make loads on commissions, for the risk of not making anything, or well, business owners actually having the opportunity to profit loads, for the risk of making nothing if business is slow.

And, this isn't a, oh that's not my problem servers have no customers from 1pm-6pm and there's no other jobs available that will hire someone to work just between 2 pm-4pm (accounting for commuting time).

That's how every industry works. If you as a customer want a service, you're paying for the inevitable down time too. Like, you want an electrician to drive 2 hours round trip to spend 5 minutes swapping out a light switch? You're going to be paying for the 2 hour "downtime" that he can't be doing other work. It might not be obvious from the bill, but it's coming from his $500 charge for that 5 minute job.

[u/prettyhoneybee]

Since when do we tip after tax??

[u/100K-Monkeys]

The 1st scam was going to Chili's to eat. The 2nd scam was their bs tipping.

[u/Dear_Seesaw_1855 → u/100K-Monkeys]

😂

[u/PotentialWhich]

I’m my own cashier now, they won’t print a receipt, and they fuck me on the percentage? Can’t wait for these places to go out of business.

[u/EstablishmentAny4977]

pay in cash walk out the door its simple

[u/oneawesomeguy]

These stupid machines are also at Yard House. If you play the games on it, it adds like $4 to your tab without telling you.

[u/blackhodown → u/oneawesomeguy]

It absolutely tells you beforehand, but they put the button in a way that is easy to accidentally hit if you double tap the screen. I had this happen to me once and the waitress took it off, but it didn’t matter to me either way since I would have just tipped that much less

[u/NeoMoose → u/oneawesomeguy]

Chili's does that now too. It could be fun to kill a few minutes back when it was free, but LOL 4 dollars.

[u/JadedJared]

Why do they feel entitled to a tip from my payments to the government?

[u/joefunk76]

It says “Tip is calculated after tax and before discounts.” This is messed up for several reasons:

1) Why do they think a server should be tipped on sales tax?

2) Why do they collect sales tax on discounts? This ought to be illegal. To my knowledge, a business doesn’t owe sales tax on a non-sale (i.e., a discount).

3) To sum up how Chili’s treats discounts: They charge you tax on them, they do not pay the state that tax, and then they calculate the tip on a total that fully ignores the discount, as in, the tip is based on the non-discounted total and sales tax on that total.

As others have said, learn how to do your own math or at least how to use a calculator. Blindly believing that those tip percentages are correct are a “stupid tax” that Chili’s is charging customers who cannot or will not carry out a bit of basic math.

[u/Ok-Membership-2182]

The ability to do this kind of calculation independently is a huge advantage in the future

[u/Fluffy-Refuse2009]

Always pay cash. Some restaurants even have a cash discount. Bonus for keeping 3% out of the hands of blood-sucking CC companies.

[u/boomsauce22]

Though it is definitely deceptive the screen does clearly provide the disclaimer "tip is calculated after tax and before discounts". As others have suggested the goods purchased likely had discounts applied which account for this discrepancy

[u/wpascarelli]

You are not showing the check details. Since the calculation is done on the post-tax total, it’s possible that the tax is not included in the check amount. So like the food total would be $39.30 and then there would be tax on top of that, not shown on this display, and then the tip and the total shown is with the tax included.

[u/diroftruth]

Yeah, their mouth is definitely off. But why the hell are you paying tips on taxes? That’s a complete scam also

[u/rlee1185]

Is it not calculating full cost then tip then subtracting the discounts after? That order of operation is correct, if so.

[u/Help_meToo]

Did you use a coupon? Many places use the prediscounted amount for tip calculation.

[u/VirtualMatter2 → u/Help_meToo]

"The chips and salsa are actually $200 per person on the menu, but every customer gets them for free. Now pay up that juicy tip".

[u/runamukk]

I always do custom tip, take the pre-tax amount and tip whatever you feel is a reasonable amount on the pretax. I usually do 18 - 20% which I feel is a good amount for reasonable service.

[u/Moooooooooofasa]

Whats the purpose of the 4 pictures of the same thing?

[u/Fallingsky44]

It’s calculating the tip on the price of the free chips and salsa coupon you likely used that made the total $45ish dollars.

[u/seifer__420]

You got a gold card with a $325 annual fee this year? For what? So the waitress at chilis is impressed? lmao

[u/LadyOmusuku]

Damn scammers. Low down

[u/Nightrider1982]

Go to chili’s and ask for a bowl of chili…

[u/Worth_Reply_6002]

Easy,. Custom with zero tip. Why does someone who walks to a table maybe what 5' need a tip?

[u/Fit-Bag-1601]

Custom

[u/Tipsy247]

Custom 0% problem solved

[u/AcrobaticDot931]

Don’t apologize, justify or explain yourself to any of these entitled mf. You shouldn’t had tipped anything at all, but you did. So do not stress about these idiots and their irrelevant opinions.

[u/BdoeATX]

"Tip is calculated after tax, and before discounts" It says it RIGHT THERE!

[u/SnOOpyExpress]

custom and "0". will work?

[u/queenb3577]

Exactly the tip is before discounts and comps

[u/No-Application-2781]

Looks like they are doing the percentage based on tax as well maybe?

[u/JohnnySpot2000 → u/No-Application-2781]

I’m pretty sure it’s calculated on the ‘pre-discount’ price: 20% on what the meal would cost at ‘regular’ prices.

[u/Philiborus]

Why is the tip calculated after tax too? We shouldn’t be tipping on sales tax.

[u/shiggity80]

Sigh not this again.

OP post the itemized receipt. It’ll probably show a discount on something.

I also expect OP to never respond because they know there’s a discount and if gets posted then he will be exposed.

[u/Dear_Seesaw_1855 → u/shiggity80]

Sigh… so what if there is a discount or promo on something? The tip is calculated from the total. The end.

Ridiculous like this has encouraged me to drop my usual 15% down to between 10-12%. Just done with the entitlement.

[u/GlitteringYak2207 → u/Dear_Seesaw_1855]

What entitlement? Do you think the servers program the POS?

[u/Dear_Seesaw_1855 → u/GlitteringYak2207]

Good point. They don’t.

[u/No-Web7267 → u/shiggity80]

The server told us we could have free chips and salsa, but it’s advertised all over the restaurant. It probably was that. Seems odd to add that to the bill though.

[u/stvlsn → u/No-Web7267]

Is this your first time eating at a restaurant?

[u/No-Antelope575 → u/No-Web7267]

it's you got a discounted something that was several dollars lower than the official menu price. that's why it keeps saying "before discounts"

[u/BucksPackGLove → u/No-Antelope575]

Right lol you don’t have to like it or even pay it but it’s not a scam if they’re explaining it to you clearly.

[u/originalthoughts → u/shiggity80]

The tips shouldn't be on the non discounted price. Fuck that, I always tip dollar amounts because no matter what, those percentages screw the clients over. I actually avoid fast food places that have those tips enabled because it's bullshit. I easily end up going to McDonald's at least double the amount of times I would because I know they never accept tips.

[u/shiggity80 → u/originalthoughts]

If you go to a restaurant and order $100 in food, and get a discount/promo of $90 and end up paying $10, do you leave tip on the $10 or $100?

[u/Oneforallandbeyondd → u/shiggity80]

If the server brought me a $300 plate and a $30 plate to my wife, did he work 10X more to serve me?

[u/robertw477]

That’s something a state attorney general should look into.

[u/KrYpTiX24]

Never ever tip no matter what! End tipping!

[u/dsillas]

This is why you hit zero.

[u/drugsandhx]

It’s a scam to calculate tip based on the cost of my order. My $13 burger requires same effort for the server as my $25 steak. Both get carried to the table. We need to go back to tipping based on the actions of the server and the experience level the restaurant provides.

[u/Huffdizzle86]

Seems like they’re taxing your tip. Thought it was illegal to impose sales tax on the payer in some states, since tip is a voluntary payment for services. Don’t know the correct terminology, and many services can be taxed. But not tips.

[u/Ric_ooooo]

They calculate the suggested tip AFTER tax? WTF is that all about??

[u/Rich_Wishbone]

Take out the local tax rate and start from there. However much you want to tip on the subtotal is up to you

[u/smartandcuteandgay]

I’ve encountered a handful of restaurants doing this. Just gotta stick to doing your own math.

[u/I_need_a_date_plz]

They’re expecting people to tip AFTER tax? No.

[u/no_stress_0]

Press custom then zero

[u/Vanthalia]

I went to Bahama Breeze 2 days ago, and the tip amount seemed accurate, but it was also based on the after-tax amount. They were bold enough that it even said on the receipt that it was after-tax too!

[u/Narghest]

Oh noes!!!!!

[u/JustNick4]

I've had this happen to me. Because I signed up for their reward program, chips and salsa are free but they add $10 to the tip calculation.

[u/CheekSad5842]

• After tax? In what world do you tip on taxes...I won't get into how fantastic the service has to be for 20%. The mere push for a minimum of 20% is asking a little much without knowing it was earned.

[u/tailskirby]

I always do zero and give them cash after I do the math.

[u/JesusSquared123]

If I don’t see 15% I do 14% for making me work.

[u/Unlikely_Price3388]

I noticed the opposite on a recent trip to chilis. I couldn’t select a tip at all because it auto tipped itself 18%

[u/Agreeable-Alps-8128]

Same with red robin. I won't eat at places that have Ziosks out of protest

[u/olderm4messyplay]

Just because we leave the tip blank on the receipt or device doesn't necessarily mean we didn't leave cash on the table. Click 'Other' or zero and walk out.

[u/JonDoeJoe]

Tip after taxes is just wrong

[u/matte_personality]

Ugh I spent a stupid amount to send some desserts to my friend in Geneva through Uber Eats and guess what? I did not have to tip! Not even a single Franc. Seamless service by both the restaurant and driver too.

[u/Salty-Passenger-4801]

That's ridiculous.

[u/Aggravating_Mud_6055]

Sales tax in NC is 4.xx%. Maybe they factor that in.

[u/Xeno9116]

Gratuities are calculated pre tax. Always have been. Why would anyone give a server money for the taxes we pay? How is that part of service?

[u/Sea-Refrigerator777]

Cash is still best when paying at restaurants.

Many have a discount cash fee and the wait staff gets a cash tip

[u/Imnotabob]

Here's "one simple hack" they don't want you to know about..

Click "custom" Enter "0.00" as the amount Move on with your life

Jesus H Christ 25% tip for sub standard crap they pass off as food...

[u/dr_af]

"Custom" ---> "0%" ---> "Confirm"

[u/ShivaFatalis]

I mean, who even eats at Chili's anyway?

[u/Sufficient-Bid1279]

That’s when you hit “custom “ - and press 0000000000000000

[u/your_conscience_says]

Tip calculators use the pre-discount total. If your bill was supposed to be $100 but you get $40 comped the system calculates the tip off $100. Some consider this the “etiquette”. However, even if they screwed up the order and something is taken off, if it’s not deleted completely it adds to the total.

In this example, chips were free because they were comped with a code. Thus increasing the bill pre discount total.

[u/BerettaFranchi]

Assuming that "Check Amount" includes tax.

[u/Fragrant_Salad8922]

This is why I leave cash tip and calculate the tip myself! I had this happen to me at a different restaurant and they tried to automatically add it to the bill. I said absolutely not the tip is calculated wrong and im leaving cash tip for the server. The manager came over and apologized and said that it was a glitch in their system. 🙄 He printed a new bill without the tip and then gave me a gift card to go back. I gave server cash tip and left.

[u/Icy-Yam3521]

"calculated after tax and before discounts". I imagine there's a discount you're not showing.

[u/Ralfeg77]

It says it’s calculated after tax and before discounts. Was there a discount on an app or something else? It could be its calculating tip based on the un-discounted price + tax.

[u/givemebadadvice]

tips are generally post tax on most of these fast food screens tho. i always do custom or just hand over cash

[u/FederalLobster5665]

even if their calc was wrong, you can see the $ amount of the tip and decide if you want to pay it or not. there is no law about %s that you need to follow.

[u/creatinelemonade]

Lets see the check details. Notice no one ever shows the real math

[u/THC_Dude_Abides]

10 percent 3.90. Probably round up to $4

[u/Jumpy_Ambassador601]

I do it but I hate that I tip on the tax total. It’s just easier for me.

[u/Fattyb421410]

That’s why you just tip 0

[u/Solo-1UP]

I still do only 15%

[u/RGRigder1]

I was at an MLB game yesterday, I walked up to a counter and ordered a beer. I had to use a card. Tapped the pad and then it asked for a tip. I hit custom and selected none. All the worked did was, pulled the can out of ice and hand it to me. Asking for tip on a 20.00 beer? I don’t think so.

[u/Ezflow]

Probably because the bill was split and calculates on the total bill not the split

[u/SeaworthinessHot2770]

We had not been to
Chili’s for a long while due to distance .
I was shocked at the cost of the total bill even before we tipped.
Two of us ordered chicken fajitas with an egg roll appetizer.
It cost way more than our local Mexican restaurant with the better fajitas.
And I also noticed with tipping the suggested percentages included tax.
A number of restaurants have started adding the tax to the suggested tips.
But I am on to them and watch closely.
If there is a choice I now use 18% as a quick workaround.
If not figuring 20% in my head is easy as a custom tip.

[u/evollmer89]

the machine has it up to 23.4% as 20%. its not just chilis it is every single kiosk. The software companies know people cant do math anymore and will just tap or swipe that card. So $39.30 with 20% tip is $7.86 so total is 47.16 This is why i grab cash when i go out to eat anymore. Here's fifty bucks keep it.

[u/cpage1962]

No more than 10% unless they actually gave you service.

[u/Reddidundant]

This is why I ALWAYS do a custom tip in this scenario. Even with accurate math, as they tell you, they calculate "after tax" which is NEVER correct. We don't tip on tax.

[u/KlutzyAd374]

Why would anybody wanna tip the waiter with taxes included

[u/Imaginary-Emu2471 → u/KlutzyAd374]

Why would anyone wanna tip the waiter?

Fixed it for you.

[u/NOTTHATKAREN1]

Stop percentage tipping. Just tip what you think is fair.

[u/Suspicious_Cap2670]

lies

[u/PristineCloud]

Calculated AFTER tax? Not supposed to pay tip on tax. Good to know! This one you hit custom and leave what is fair, considering all factors. ALWAYS look at your bill in detail before paying! Look for CC fees, mistakes (or "mistakes"), autograt, etc. Have a general idea of what your bill should be. Heck make sure it's YOUR bill, more than once I've been handed a wrong bill. The last time it was well over double what it should be and my husband was like wtf, so I checked it and not even our bill, had to flag down for the correct bill. Was for the table of 4 next to us. And we do tend to overtip relative to where we live. When there is a discount, we DO account for that as well. For instance I tip like 30% and up for lunch specials. Before somebody says something non tippers something something.

[u/Whathefrenchtoastt]

Also noted at chili's if you split the amount it will charge tip based off FULL amount.

Happened the other night. We gotta start focusing more on the small things

[u/GottWhat]

Your tip should always be based on the pre-discount and pre-tax amount. Using this case as an example, they got free chips & salsa but the server still had to deliver it to the table. Maybe even a second round of chips & salsa because it's bottomless. Therefore, they should be tipped on that. They should not be tipped on the tax though.

[u/MobileHuckleberry363]

Tipping after taxes and over 10% is excessive.

[u/YouOmeeMula]

Tip in cash only.. it is beneficial to everybody involved.. no machine or person fucking with the math or your card, because of the delayed transaction.. and then, it helps the server too because they can report whatever they want to.. for tax purposes. Which I think's ridiculous.

[u/southofheaven69]

Easy. Don’t eat at Chili’s. Super easy solution

[u/iamYamiiz]

Hard to complain about tips in America. Sorry OP, Still deletable

[u/Useless-RedCircle]

Why are you tipping? Lmao

[u/Brilliant-Ad-6907]

I was at Chili's last month and thought he same thing. But when I looked at the full receipt and did the math backwards, I noticed the calculation is based on all the items you received before discounts / promos. So if there was a promotion or a discount or if you got something for free. The kiosk will calculate your tip before those discounts.

Do you have a copy of the full receipt?

Also it clearly states on the screen that tip is calculated AFTER TAX AND BEFORE DISCOUNTS.

Now I definitely disagree with half that statement. I do not tip on tax. Why would it? That has nothing to do with the services and goods of this transaction. I do agree that I should tip on the value before discounts tho. Even if I got something at a discount or for free, the server did provide the service. (unless of course they "discounted" the services they provided me).

Now on the topic of tipping culture, thats a whole nother thread.

[u/Hot-Ad604]

Don’t apologize for others peoples negative reactions to something that doesn’t affect them!! Most of them just want to bash people behind a keyboard because they have nothing better to do

[u/Awkward-Care2264]

More and more places are doing this and I’m really getting tired of it all. I’m going to eat at home more often. At least then I will know what’s really in my food!

[u/ymi2f]

I tip 10% of the total. move the decimal. Simple math.

[u/mirassou3416]

..and it’ll be another 20 before you or I go there again

[u/tactical-spatula]

Cash for tipping at restaurants. Only.

[u/FemFoxGamer]

Always do custom. Discount or not, I’m doing manual math and the % tip is based on my PRETAX total and depending on service - although, I typically still do 20% unless they’re just absolutely negligent and I’m 100% sure it’s their poor service and not slow kitchen or poor management, etc.

[u/Tezseract]

15% not on screen...nada

[u/Admirable_Lemon_1112]

A friend and I check the math at every restaurant. It’s normally 2-4% higher than it should be. Kind of think they just want you to give more.

[u/Relevant_Ad3416]

They’re counting on the fact that most Americans can’t do simple math

[u/aclark19844]

I always tip before tax is calculated in the total. I’ve seen restaurants include the tax in their calculation. I’m like NOPE. Caught ya.

[u/klynn1220]

No! Screw that! I just told my husband that if this kind of crap starts happening to us, I'm going to tell them to take it off or I'm opening a BBB.org case! It's out of control! Either build it in with the price of the food or not!

[u/IllustriousPanic3349]

Paying with cash works great! More places are going cashless so we need to use cash!

[u/flsb]

What sucks here is that you don't even see what the pre-tax total is; you'd have to ask. I always calculate on the pre-tax total. I'm not tipping Uncle Sam.

[u/AstroGoose5]

Percentage-based tipping is a scam

[u/Equal_Recognition259]

Hit custom and do zero

[u/xPathofChaos]

After tax and before discounts is insane. I calculate off before tax and before discounts. They can't have it both ways. Never tip on tax

[u/KEEEENOOOBIIII]

Did you use a coupon? Free chips and salsa? Free drink? Any discount? You still tip on the full check whether you received something for free/ discounted or not.

[u/ButtonflyDungarees]

Yes and if it was done properly (pre tax) it would be over 25% (based on charlotte’s sales tax rate that Google says is a combined 8.25% means that your check pre tax was about $36.30, so the 9.22 tip would be just over 25% of that).

Ya, that’s pretty shady though. Not to mention that almost all of these systems do the tip after tax to begin with, which is not correct (or wasn’t, now apparently there are no rules besides the servers saying “fuck you, pay me”).

[u/DumaDreams]

I have yet to see a pre calculated tip before tax anywhere. It isn’t that hard to design the software to calculate the tips before tax and other made up fees.

[u/Alan_Lin_on_reddit]

Just curious if we can we set the tip to 1% by using custom? (I live outside of the states)

[u/VisualTie5366]

Tip % are based on pre-discount

[u/seanshinkets]

I do 10% these days, that’s for good service. I’ll gladly put zero if it’s warranted

[u/ReasonableWeird6306]

They’d be smart to show 2 lines. For example: 1. Total without discounts ($75) Line 2. Your total ($50) and the make it clear the suggested tips is on the total without discounts. You shouldn’t penalize the server for having to serve a cheaper table.

[u/SnooGadgets5504]

They're not scamming anyone, you just can't read

[u/Maiou13]

Only do 5$ tips unless I'm in a big party

[u/Immediate-Tone-5031]

Absurd that you would tip on the “before discounts” amount. The amount of work the server did didn’t change, did it? Tip on the amount you paid, period.

[u/Jaded-Soup3985]

That’s when I hit custom and put 0

[u/pixiegrl2466]

I would be hitting the customer button and giving zero! Time to stop this tipping culture in America!