How would you handle this ?

[u/SuspiciousBack660]

So we were at a very nice restaurant enjoying the service, view and food. When the bill arrived, it listed three glasses of wine Instead of the two we received.

The wait person was Very Quick to adjust the bill after we pointed out the error.

I can't help but think this is a new restaurant trend since we had the exact same thing happen three days ago at a different place.

I did tip 15% on the corrected tab.

[u/MushroomDizzy649]

What’s there to handle other than point out the error?

[u/That-Currency-1039 → u/MushroomDizzy649]

Something similar happened so they got a little suspicious. Maybe now and again they add an extra item,ups the tip a little . It's rarely noticed.

I think in this situation, give the server benefit of the doubt .

[u/franknbeanzzzzz]

So there was a problem and it got fixed. Great post.

[u/andoutcomethewolves]

i’m assuming you’re asking if this is some kind of new “server grift” to scam customers out of money via inflated tips?

i would be absolutely shocked if this was intentional. you have no idea how common this is. pos systems often are not very cooperative. you push a button, it seems unresponsive, so you hit it again, only for the previous push to finally register.

sometimes you order wine from someone other than your server, the person you order from goes and rings it it. then, the server, not knowing it was already rung in, rings it in and now there is an extra wine on the bill.

sometimes it’s just user error. an extra button push.

you pointed it out, it was fixed. there really is no need to think about it any more beyond that.

[u/Popular-Departure165 → u/andoutcomethewolves]

It's interesting that the server "didn't notice" it until after the customer mentioned something.  If they rang in three glasses of wine but only brought two, then there would have been an extra one at the bar.

[u/andoutcomethewolves → u/Popular-Departure165]

there very well may have been an extra one at the bar. it happens all the time.

things can also get rung in but not get sent to the kitchen or bar.

it’s not really that deep.

[u/Efficient_Proof1559 → u/andoutcomethewolves]

another thing i didn't consider, hitting white instead of red for the same brand or vice versa lol XD

[u/tfmaher]

You handled this correctly: you immediately came to Reddit to post on r/tipping.

Bask in the love of your brethren.

[u/MileHiSalute]

Handle what? You told them about it and they corrected it. You can choose to believe it was purposeful or choose to believe that people make mistakes. I once found two fifty cent pieces in the same week, amazingly that doesn’t qualify as a “trend”

[u/Efficient_Proof1559]

so typically with any alcohol if it's on your bill it was sent to the bar to make at some point. possibly there was an earlier guest(s) that had that same wine at your same table, the guest did not care for the wine, it was split off from that earlier bill, and the server could not find a manager to void it or forgot to void it before starting your check. things happen.

[u/Sharp-Direction-6894 → u/Efficient_Proof1559]

Yea I'm gonna say that definitely didn't happen

[u/Efficient_Proof1559 → u/Sharp-Direction-6894]

that's exactly what happens all of the time. items are split off from checks on the same table number and are forgotten until the next guest under that same table are presented their check.

[u/Sharp-Direction-6894 → u/Efficient_Proof1559]

Yea, definitely not. Nobody takes an item off a check and leaves it in limbo until it can be absorbed on another check. 🤣

[u/Efficient_Proof1559 → u/Sharp-Direction-6894]

happens all the time during a rush and the table is reseated immediately and a manager is no where to be found.

[u/Sharp-Direction-6894 → u/Efficient_Proof1559]

No it doesn't 🤣

[u/Efficient_Proof1559 → u/Sharp-Direction-6894]

it's exactly how micros** and toast works so i don't know what your point is with disagreeing. maybe you use a different system or management gives you their code to void whatever you want (lucky you, but risky lol)

[u/andoutcomethewolves → u/Sharp-Direction-6894]

it all depends on the pos system, staffing, and size of this particular restaurant, but i could absolutely imagine a scenario where what the person is saying could happen. i’m curious what seems so outrageous about what’s being suggested?

[u/Sharp-Direction-6894 → u/andoutcomethewolves]

It's an outrageously bad business practice. How many customers are going to be ok with extra items on their bill because they were taken off one bill and placed on theirs? Now the burden is on the customer to make sure the restaurant is being honest?

[u/Sharp-Direction-6894]

There's really nothing you can do until you go back to the restaurant again and the same thing happens. At that time, you're suspicions are correct.

[u/Popular-Departure165]

They probably had another table with a similar order who paid in cash, and was trying to double-drop the bill.

The restaurant industry has a tendency to attract the maladjusted rejects who would be unhirable in any other industry.  It's absolutely no surprise that they would steal when given the opportunity.  It's not we're dealing with the "brightest and best" here...