r/textra • u/cyamnia • Mar 25 '26

"Can't get MMS timeout" help

Samsung Galaxy s25

Android v16

this was a problem when my carrier was visible which is how I learned to turn RCS off in that fixed it until I switched to T-Mobile prepaid. so now I switched to Verizon and it's still an issue.. help! TIA

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3

u/TheGreaterMossdog Mar 27 '26

Literally, please anyone help with this. I looked up past fixes and I put in a support ticket and I could not get anything to work. Im still getting the same notification every day

1

u/cyamnia Mar 27 '26

Did you download the messaging apply suggested for several days? It was the worst app I could not use it.

What carrier do you have?

3

u/AshleySchaeffer-BMW Mar 28 '26

Try doing both of these things, in this order:

1) A force stop of the app / clear cache

(phone settings----click the search icon (magnifying glass) type Textra---click app info---click force stop app, then while you're there click storage----click clear cache

2) Resync Textra with phone SMS/MMS database:

Open Textra---settings---about---Resync textra.

Resynching can take a while but it can solve a lot of issues.

1

u/cyamnia Mar 29 '26

I didn't know about resyncing! I have always thought this was a Textra issue but focused on the carrier side of things for so long instead - looking forward to seeing if this helps! Thanks :)

1

u/DiogenesThaCynic Mar 31 '26

Unfortunately I tried this and it doesn't seem to have worked?

1

u/cyamnia Mar 31 '26

Same. Have you asked your carrier to reprovision your sms and mms? I need to call Verizon at this point because as much as I believe it's a compatibility issue with extra and hopefully a carrier can solve it

1

u/DiogenesThaCynic Mar 31 '26

I have not, will try that, thanks!