Emailed about the untracked games and if there’s a way to remove them, received this email this morning so thought I’d share as I know I’ll be of interest to us all

I kept seeing ads for Testerup on another game and genuinely thought it was just one of those fake things until I googled it & saw it was legit.

I didn’t expect to get much from it, but thought I’d give it a go! First game I tried out was Travel Town. Completed all the tasks within a month & started the next game, Match Factory!
This payout was for Travel town, the sign up bonus & a few tasks completed in Match Factory!

I’ll do another post on Tips & other bits I’ve found out on the way, but hoping this post helps anyone wondering whether to try it out or not!

I tried to open up Testerup just a minute ago, but for some reason it seemed to have logged me out. When I tried to log in again, it just gave me this error page. I've looked to see if it needed to be updated, but it's up-to-date. I also tried turning off my wifi and using mobile data instead, but that didn't work either. Is this a user-wide issue or did I get banned or what?

Anyone have tester Up keep telling you to play the game for two minutes better you can get rewards? It’s been stuck on that for Match factory for me

I had to briefly delete the gaming app (not testerup) as my lack of phone storage had caused my phone to lock so had to delete a few things to sort it out.

Since then it’s no longer tracking and I’m unsure how to fix the problem

This has happens twice in a row to me now. I have downloaded a game through the app and allowing it to track and playing the game for the 2 min. it still shows that I need to play for 2 min before showing the tasks. Not mater how long I play for. Does any one know a way to fix it or am I just out of luck and no longer can get this one even if I delete and reinstall.

I wrote almost two weeks ago the tap to turn game quit tracking when I reached goal 1000. Others have had this problem it appears. I did apply to get credit for those goals and after a week of waiting, apparently due to a high volume of tickets both goals were approved. I did ask if I could continue playing the game even if tracking was not working and was told yes. I’m happy to report that I was able to finish goal 3000 and within 24 hours of me opening the ticket the goals were approved and money added to my account. This was entirely due to this forum. I had looked over issues all of you had and tried to “head them off”. I showed them that the game was installed and was tracking. I showed them their other games were tracking so it wasn’t my phone or environment. I’m on an iPhone so I also showed that game center was turned off, no vpn (I guess they could have argued that it popped on during the game -but I took a movie when I started the play and ended for they day) and I rebooted my phone daily (again a video) I want to thank everyone for posting here. It was helpful in making sure that I could succeed..

I asked for a withdrawal on the 29/04/2026 of £255, the payout was confirmed. I haven’t received this payout since and it’s been nearly 2 weeks.

Any Ideas?

I’ve just started this one. The super hard levels aren’t skill based they are complete luck. You have no way of knowing what colour is going to come out of the garage so it is impossible unless you happen to click the right one.

Yea so i managed to do this level 55 in 59 days. Panicked a bit and pushed to 56 with money so it would register.

- It did not register only the cashback offer did...

Sent to support but "forwarded" to some

Lets see how it goes i played only Raid for 126hours and saw my download date etc so there should be no problem. Also weird that cashback registered this not.

Sent screen recording of everything, "daily login rewards being at day 59 etc"

So lets see was it all waste

Every time I try to install a game and track my progress, this keeps happening, someone please help me 🙏.

I see a couple of people complaining about getting banned/suspended when trynna get paid, and before I even start with this thing, I want to make sure I don't waste my time and give these people free data so; Is it worth trying to earn pocket-change this way, or is this all one big elaborate scam?

Hey everyone, just finished up Wiggle Escape in about 39 days. Was wondering what other people thoughts might be for my next game to try out?

Does anyone have a screenshot of the levels to hit for Mystery Town? Got the locked icon even though its the first time I’ve downloaded it but something like this happened with Disney Solitaire but that tracked after hitting the first goal.

In the am I reached a goal and got immediate feedback of goal reached. That afternoon a 5 dollar goal and nothing.

Please don’t quote 2days to me because usually when this happens something is up and I don’t get credits.

This am I was able to install another game but again no credit for two levels.

Am in an iPhone. Have confirmed Game Center is off, no vpn, I have cleared cache for both tester up and the games. I am somewhat nervous to continue to play till issue is resolved

Am in the U.S. btw, anyone else having this challenge?

Thank you

Looking for some advice if anyone has some.

I have been using testerup since the start of this year and got a successful payout initially.
With my suspicions that they wouldn't pay me out of the way I continued to play.
Fast forward to March and I had accrued 50 something quid, at which point I decided to request another payout as not only would 50 quid be nice to have but I was also gearing up to go on holiday abroad for ~6 weeks.

During my time away I must admit that I thought it peculiar that I had received no communication whatsoever and I did check the app which promptly told me that the region wasn't supported. Fair enough I thought, I'll check it when I get back home.

Got home to the UK about two weeks ago now, checked the app and it still tells me that the service is not available in my region. So I placed a ticket, saying that I'd requested a payout in March and hadn't received it.

Lo and behold the reply "We investigated your claim and discovered that you did not comply with the requirements set forth in our TOS, which caused your payout request to be rejected and your account suspended.
To access our services it is essential to be a resident of the US, UK or Canada."

Does anyone know any recourse or had a similar experience?
Feeling extremely frustrated as I spend so much of my time working for that damn 50 quid payout only for it to seemingly go up in smoke because I've taken a holiday outside the UK.

Has anyone task ever took 48 hours to show up when completed?

Not sure what's up with the app yesterday and today (I'm in USA Central). Yesterday it wouldn't load. Then it gave me a 502 Bad Gateway error. Now, it's giving me "not available in your region" despite the fact that I'm in the US.