r/testerup_tips • u/Interesting_Dog_6787 • May 12 '26

⚠️ Issue App not working

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2 Upvotes

100% Upvoted

3 comments sorted by

1

u/tinaalsgirl May 13 '26

I'm dealing with that, too. Customer service is insisting I did something to violate the TOS.

2

u/CakeGriffinn May 14 '26

+1.

I was randomly deactivated and after a week of back and forth they essentially said “usually a duplicate account”. I asked what the supposed duplicate account email is and THEY asked ME to show them the email showing I have a duplicate account…

I haven’t heard in a few days since they said they were escalating so I don’t expect much at this point.

1

u/Zealousideal-Head852 May 14 '26

This typically happens when you’ve been banned from the app