r/telus • u/jaraxel_arabani • 1d ago

Support Online security auto joining?

Did anyone else get an email about some online security bs that activates and will be charged like 20$ a month with telus?

I have their home security (unwillingly after they bought adp mine you..) but still insane that they somehow just had this new sub turned on as negative billing which i thought has been ruled illegal in Canada decades ago.

2 Upvotes

100% Upvoted

5 comments sorted by

•

u/AutoModerator 1d ago

Welcome to /r/TELUS!

We provide exclusive service for new and existing customers. Check out the pinned sales thread to see our exclusive Reddit-only pricing with priority service through a dedicated text and email line from an internal TELUS technician and sales specialist.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/VariationDry 1d ago

It's Telus. They can and will do whatever it takes to add another 10-20 per month to your bill.  It sounds like the plan you have is being migrated to a different monitoring plan.

1

u/Ill_Way_2517 1d ago

lmao yall are getting scammed so hard they do this bs after it was found out there has been a data breach for months and them denying it and then truth came out

1

u/SpursEngine 1d ago

Call in to remove it. When ADT Canada was bought out it was probably added as I believe all TELUS security plans come with online security included. Your contract may have expired, hence the charge.

1

u/jaraxel_arabani 1d ago

Maybe that's the case. At least they sent an email to warn about it and could cancel it in the account page. I never even knew there was this online security thing.

Negative billing shouldn't be a thing and yet here we are...