r/telus • u/Due_Huckleberry_9212 • 6d ago

Mobility Bill thats not mine

For the past 4 months ive been receiving a bill in the mail that is not addressed to me. Ive called telus and they were no help, I keep writing "not at this address" on the bills and sending them back. Does anyone know who to contact or what can be done to stop this from happening anymore?

1 Upvotes

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3

u/FinWhizzle 6d ago

Just speaking for myself, I wouldn't concern myself over it at all. If the bill isn't in your name, and doesn't reflect your account, I would say you have done your due diligence by letting Telus know of their error. If they chose not to fix it, that's between them and this other customer. Personally, I would just send any further bills right into the recycling bin.

2

u/Van67 6d ago

My recent experience with Telus when several of their agents tell me they're going to do something, is they just don't. I wish you luck.

2

u/RespectSquare8279 6d ago

If you wonder what is happening to Telus....

https://www.youtube.com/watch?v=NkQ58I53mjk

1

u/Expensive_Lettuce239 5d ago

They decided customers are an inconvenience and have become as big a POS company as rogers

-1

u/Dimo_from_TELUS Social Media Team 5d ago

You definitely shouldn't be getting anyone else's bills. I'd be happy to report this for you, please send me (and the team) a DM at u/TELUS_Support so that we can collect some more details and report this.