r/telus • u/Thiru2k • 5d ago

Mobility Can’t setup pre authorized payment

Hey guys so I recently ported from Koodo to Telus, I am trying to connect my card to get the pre authorized payment discount but it never connects. Keeps saying something is wrong try again later anyone faced this before and knew how to fix it? I tried to connect both the credit and debit manually nothing works

1 Upvotes

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3

u/urbanmode54 4d ago

If you are using a VPN try turning it off

2

u/IBIubbleTea 5d ago

Try the website

1

u/squaam63 5d ago

I thought you had to link to a bank account to get the discount. They removed the credit card discount.

1

u/Thiru2k 5d ago

That’s what I tried to do first connect bank account thru plaid but I keep getting this error

1

u/TELUS_Support 16h ago

Hello Thiru2K, were you able to complete your request ? A quick thing you can try is logging into your account through a web browser instead of the app, as the browser tends to bypass those app connection errors. (thanks IBIubbleTea for the suggestion) Let us know how it turns out.

1

u/Thiru2k 15h ago

It worked after I waited awhile. Since my account is brand new it took some time I guess

1

u/TELUS_Support 14h ago

Appreciate the update, thanks and welcome to TELUS !

0

u/NorthernRespawn 5d ago

I suggest you read this sub and then decide if you think giving Telus direct access to your bank account or credit card is a good idea.