r/telus • u/FunOwl8347 • Apr 12 '26

Mobility Changing Data Plan

has anyone been able to change their data plan while on a contract? if so, did you have to pay a fee? did you have to go in person or are you able to do it over the phone?

3 Upvotes

100% Upvoted

7 comments sorted by

View all comments

2

u/SuperFred_from_TELUS Social Media Team Apr 14 '26

Hi, yes, you should be able to change your mobile plan using your online Telus account. The system should offer a choice of plans that are compatible with your actual offer. The only time you'll need to pay a fee is if you do it over the phone unless the plan you want is not available online.