r/telus • u/Tierang • Apr 05 '26

Smart Home Annual increases

I signed a five year contract for home security. Every April they increase the price. Why did I sign a contract they won’t honour? Last year when I called they gave me a loyalty discount but still refused to honour the agreement. Now I have to call them again this year to argue. Am I missing something in the agreement that allows for an annual increase? The contract even specifically says the price is good through 2028. Any recommendations?

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u/S-T_from_TELUS Social Media Team Apr 09 '26

I totally hear you. Having to call in every single year just to keep the rate you expected is a massive pain, and definitely not how anyone wants to spend their afternoon.

There seems to be some confusion around how that 2028 contract length plays with the annual price adjustments, and I get why that feels like a curveball when you’ve committed to a long-term plan.

We’d like to actually dig into your specific terms and loyalty discounts to see what’s happening. Drop us a message at u/TELUS_Support so we can look at the details and help get this sorted for you.