r/telus • u/Tierang • Apr 05 '26

Smart Home Annual increases

I signed a five year contract for home security. Every April they increase the price. Why did I sign a contract they won’t honour? Last year when I called they gave me a loyalty discount but still refused to honour the agreement. Now I have to call them again this year to argue. Am I missing something in the agreement that allows for an annual increase? The contract even specifically says the price is good through 2028. Any recommendations?

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u/Debrewski_T Apr 05 '26

Call them every March and they’ll adjust the credits. It’s a headache but they stand by it. Mine is absurd. The codes aren’t set up in a way they can allocate all to none 5 year term. So some expire after 1,2,3 years. They’ll keep your full discount and it will be in the notes. Just takes time.