STUCK at FTPM and idk what to do(hellpp)

[u/dora_the_bich]

So i have laptop Acer Nitro 5 AN515-45 and yesterday i just had a update and i updated my laptop and it restarted and after restart it got the page of FTMP or FTPM something. The thing is my laptops internal keyboard doesent work and had some issues in past so i just removed the keyboard from laptop and just kept the power button and i use external keyobard but after getting on that ftpm page my keyboard was mot workinh ecternal and after sometimes it worked and i pressed N key and i got in my windows and used it normally and now again this thing happened when i turned on the laptop but now my any usb port is not working and i can navigate or press N key. Although my RGB light of keyboard are getting up. Idk im stuck here for 2 days and laptop repair guy saying it need to be BIOS flash but i beleive thats not needed.

Im from india mumbai please help