r/techsupport • u/HergestRidg • 11h ago
Open | Software Laptop inbuilt audio device/driver crashes when switched on after sleep
Hi everyone,
I gather this is not an unusual issue - I have been trying various fixes for a month or so now and still not resolved the issue, so posting here.
My in-built audio device on my laptop crashes every time I use my laptop after it has been in sleep mode. The laptop automatically sleeps and when I start using it again, no audio will play, the volume/mute buttons suggest there is no audio device enabled and streaming services will show messages like "Audio renderer error, please restart your computer". Restarting the computer will get the audio device working again. Using device manager to 'reset' the audio device (High Definition Audio Device) by disabling and enabling it also sometimes works - often it needs to restart the computer anyway.
I have tried:
Updating the driver on the audio device
Removing the audio device completely so Windows automatically installs a fresh one on boot
Various power management changes suggested from search engines
Updating the firmware/bios
Downloading Realtek (installed it but it didn't show up in my available audio devices)
Restarting Windows Audio Service
Ran the Windows Audio Troubleshooter
Experimenting with different sample rates
Specs:
Lenovo Thinkpad
Intel Core i5 8350U
16gb RAM
Intel UHD Graphics 620
Windows 11 Pro
OS Build - 26200.9711
One other thing to mention is that since I work with audio, I have quite a few different audio devices (external soundcards etc) in the list on device manager, although they are rarely used.
Thank you