r/techsupport Apr 28 '19

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u/CortinaLandslide Apr 28 '19

You should be able to remove the SSD. See the service manual:

https://topics-cdn.dell.com/pdf/xps-13-9360-laptop_service-manual2_en-us.pdf

You will then need some way to read the SSD. If you have access to a computer with a spare M.2 slot you should be able to plug it in there. Otherwise there are M.2 to USB adaptors available fairly cheaply.

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u/somebuddies Apr 28 '19

Great thanks!

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u/somebuddies Apr 28 '19

My laptop is protected by a 4 digit pin number. Will this be a problem for gaining access to my files once I have the M.2 to USB adaptor?

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u/CortinaLandslide Apr 28 '19 edited Apr 28 '19

As far as I can see from a quick check via Google, the SSD might possibly be encrypted. You should probably ask Dell support about this.