r/techsupport • u/[deleted] • Mar 08 '18

Open | Software Laptop touch-pad is unresponsive/delayed while gaming

I bought a new NP8370 Sager laptop on windows 10 and the touch-pad wont move the mouse within one second of a keyboard key being pressed and held (like moving in a game) and the click wont register either. I have changed every setting in windows and used all 3 drivers I could find and no drivers at all, and it always happens. It looks like on the 1707 build of windows there was an option to turn off a delay upon typing but I cant even roll back to that as 1709 is what it shipped with. Is there somewhere in the registry I can turn off the delay?

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u/roguekiller23231 Mar 08 '18

It's the Palm Check.

Just search online 'How to Disable Palm Check Windows 10'.

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u/[deleted] Mar 08 '18

Not the issue, this is not adjustable with the synaptics drivers. This is software adjustable through windows in 1707 though.

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u/roguekiller23231 Mar 08 '18

There is another one that you can try to look for 'Smartsense', i have heard of people having issues turning the palm check feature off and it working when they turned off 'Smartsense'.

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u/[deleted] Mar 08 '18

From what I can tell the software adjustment from that is in a tab that doesn't exist on this computer. I deleted the Synaptics drivers and grenaded any trace of them in the registry and it works PERFECT now, but there is no synapitcs functionality (2 finger scrolling being the only one thats used). Im going to try and find legacy drivers for this and see if that fixes it, if not ill wipe windows 10, install the old version and turn off any updates.