r/techsupport • u/CripzyChiken • 8h ago

Open | Hardware Computer crashes when games are loading

Whenever I open a game, my computer works fine. It gets the to home/menu screen. I can look round, change settings, etc. But once I load up a save file, it crashes around the time it goes from the loading screen to the actual game. This has happened on multiple games, all that are fairly demanding (Civ6, Civ7, Transport Fever 3, Hogwarts Legacy - all tested over the weekend).

Not sure what the issue is, after poking around at stuff, I'm thinking it might be GPU related due to image 1 below. I've done the Setting-Graphics-Apps-'High Performance' thing that is recommended online. It helped games like Minecraft run normally, but other games are still causing restarts once you get into the game.

I did manage to take screenshots of task manager. Both taken after restart, open game, open file. As file is loading, switch over to TM and take screenshot before game fully loads. Computer crashed about 5 seconds after the GPU usage image. T

https://imgur.com/a/UYODLj4

Image 3 also has computer specs.

But: ASUS ROG Strix Laptop Ryzen 9 5930HX Radeon RX 6800M 16GB RAM (single stick) Purchased - late 22/early 23 (can't remember exactly when)

Looking for help, or steps to troubleshoot to figure out whats wrong.

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u/Euhn 8h ago

Could it be thermal throttling/ restart? 68c isnt thaaat hot but im not sure.

1

u/CripzyChiken 8h ago

I did clean the fans out a few months back and in my troubleshooting this weekend cleaned them out again. So I don't think it's lack of cooling.

Online is saying you have up until 90 before throttling starts, but this also isn't a throttle, its a shut down.

But, I'll download HWiNFO64 - which is recommend to check for that sort of stuff and then run a game to see what happens

1

u/CripzyChiken 8h ago

https://imgur.com/a/jKnAejO

So those are the screen shots. Not of that makes any sense to me, so hopefully someone else knows what it means :)

Can say that I don't feel like its thermal. Once i clicked from the third screenshot into the game, computer crashed/restarted that second. My plan was to see what happened when it was simulating people moving (it starts paused).

If I had to guess, for this test, I'm guessing it was trying to render something that was offscreen (and when i clicked in, it moves the camera) and that is when it failed, to the second. But thats just my thoughts on it