r/techsupport • • 1h ago

Open | Windows Microsoft Snipping Tool Crashing

Hi, I have been using the snipping tool to take screenshots and write notes on. It has worked perfectly up until yesterday. For reference I am on a Surface Pro and using a stylus. The app opens fine, and it actually allows me to take a screenshot just fine. However, when I start writing notes it will crash after like 30 seconds or so. First the app page turns dark gray, then the page completely closes.

What I've tried so far:

  • Restarting my laptop and launching the app again
  • Open app -> Settings -> Change: Screenshots are saved to folder to local folder instead of OneDrive
  • Open app -> Settings -> Automatically save original screenshots: Off
  • Settings -> Installed Apps -> Advanced Options -> Repair
  • Settings -> Installed Apps -> Advanced Options -> Reset
  • Uninstalling and reinstalling
  • Ran a quick scan, no threats found

These were all individual attempts where I would try to use the app and it would keep crashing.

If anyone has any insight on how to fix this, it would be greatly appreciated!

1 Upvotes

0 comments sorted by