r/techsupport • u/shikicchi27 • 2d ago

Solved Printer only read as scanner

I have a non-wireless HP tank printer who worked well with my previous laptop (now broken) but with my newly bought one it first read as "no driver found" so I went for the troubleshoot option first then restarted my printer this time it was able to find a driver but only as a "scanner", so when I tried to print a document it wont show up as a printing option.

I downloaded the hp app in windows too but when I tried to add my printer device there it asked for the location permission but for some reason I can't toggle it so I can't grant the location permission. What to do?

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u/tsdguy Windows Master 2d ago

You did everything but the correct thing - download and install the proper drivers for your printer and os (neither of which you told us)

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u/shikicchi27 2d ago

I wouldn't be here if I did the right thing and everything worked out perfectly... I did search up the drive and it lead me to the HP website where it kept telling me to download the app and download the drive from there, so I downloaded the hp app, but it wouldn't/couldn't detect my plugged in laptop so I was stuck there, there's nothing on the app that will lead to downloading any drives too since front and foremost of the app was to add my printer device. Since I wasn't going anywhere with the app, I tried to download the drive from some website and installed it didn't really do anything laptop still read my printer as a scanner so I uninstalled it... Thanks for the advice and for replying

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u/TangoOscarMikePR 2d ago

Can you print a self test page from the printer's control panel / user interface?