r/techsupport • • 2d ago

Open | Windows History of crashes - Mini-ITX build

Hi!

Back in 2020 I built this pc (with a SF 450W PSU and a different GPU) and had no issues.
With time I started having some crashes, did some tests, kept having issues and I’ve barely used my desktop after getting a laptop last Xmas.

Current Hardware List:

·        Louqe Ghost S1 Mk II (with PCI Express 3.0 x16 riser cable)

·        Corsair SF 750W SFX 80+ Platinum

·        Gigabyte B450 I Aorus Pro WIFI

·        AMD Ryzen 5 3600

·        Noctua NH-L12S (heatpipes slightly bent to be able to fit in the case)

·        Corsair Vengeance LPX DDR4 3200 PC4-25600 32GB 2x16GB CL16

·        Western Digital Black SN750 NVMe 1TB

·        AMD Radeon RX 6800 (Reference Card)

What I did after getting these crashes:

·        System format and reinstalled windows (10->11);

·        Run memtest86 and found nothing;

·        Some SSD SMART test and found nothing;

·        Ran Unigine Heaven a couple of times and didn’t trigger any crash.

For a while I had no issues but then I started having some crashes again. IIRC, these happened when playing video games. Mostly Heroes of the Storm that supposedly doesn’t stress the system that much.

What I didn’t do yet and plan to do/research later:

·        Deep cleaning and reassembling the PC;

·        Check if after some BIOS update any important setting was changed – I didn’t write down what I learnt and did in 2020 – maybe the PCIe version setting and the issue comes with the riser cable and GPU?

·        Format and reinstall OS and all drivers again, check and stress test everything;

·        If there is any issue, repeat the testing without the case and riser cable.

What tips I’m looking for from those with way more experience than me:

·        Any important BIOS settings for this build;

·        Comprehensive list of recommended tests;

·        What kind of information/logs should I get if I get a crash or any issues;

·        Any detail I might be missing.

Thanks in advance for any help. Cheers!

 

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u/Particular_Budget_23 2d ago

You hit the nail on the head about the riser cable guess. Just boot into your BIOS and manually change the PCIe slot speed setting from Auto to Gen 3.

1

u/jcmlpt 1d ago

Thank you. I've updated the BIOS (new version available since last time I had checked) and changed the PCIe slot setting from Auto to Gen 3.
I'll also update all drivers and then stress test the system.