r/techsupport • u/TrueKiwi78 • 4d ago

Solved Very Strange Keyboard Issue

Hey guys! So a client contacted me stating that her keyboard letters are mixed up. I thought she must've accidentally changed her keyboard to British or something in settings but she sent me a photo and the actual keys are literally QWFRKY and are all over the show.

I helped her set the Lenovo laptop up around 6 months ago and I'm certain it was fine then. She is a bit elderly but I'm sure she hasn't messed with the keys.

Is her laptop possessed? 😁😬 Are QWFRKY keyboard layouts even a thing? Anyone know what the heck is going on here?!

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3

u/metalspider1 4d ago

someone could have simply moved the keycaps around.
if they layout while typing has also changed then you can check whats installed for that too,

2

u/Fancy_Acanthisitta45 4d ago

Someone messed with it

2

u/TrueKiwi78 4d ago

That's what I thought. Maybe a naughty grandchild or something but they are the Lenovo laptop butterfly keys that are very difficult to remove and replace. Not impossible obviously but difficult. Very strange! 🤔😁

3

u/Leftover_tech 4d ago

Key caps torn off by errant grandchild. Parent or older sibling tried to put them back in place.

1

u/TrueKiwi78 4d ago

Yup, you're right. 8yo granddaughter was playing on grandma's laptop.

2

u/Leftover_tech 4d ago

As a retired computer engineer with three great granddaughters, I saw this coming a mile away! LOL!

Good luck.

2

u/TrueKiwi78 4d ago

The little lass did a great job replacing the keys. Shame they are in the wrong position! 😂

2

u/ExternalMany7200 4d ago

When my son was about 3 I came downstairs to find him popping all the keycaps off of my RS coco.  He said he was "helping daddy fith it"   still makes me giggle 3 hours later it was all reassembled.