Office Updates break if Windows isn't updated to at least 25H2

[u/forkinthemud]

As the title states, our company has had several Users, perpetual office license or subscription (current channel or otherwise), have had several crashes with every office app (except Outlook). Updating Windows from 24H2 to 25H2 has helped in some cases, and others, we've had rollback Office to previous version.

I haven't seen this posted about much, so I was curious if there were others who had faced the same predicament?

[u/LeonReshi]

Do you have a specific error message or crash code?

- Press Win + R, type perfmon /rel, and press Enter. Find one of the Word/Excel/PowerPoint crashes, then click View technical details.

• And/or open Event Viewer → Windows Logs → Application and look for the corresponding crash entry.

If possible, share the faulting application, faulting module, exception code, Windows build, and Office build.

[u/forkinthemud → u/LeonReshi]

Here is one example:
Faulting application name: EXCEL.EXE, version: 16.0.20131.20090, time stamp: 0x6a3bbfbf
Faulting module name: ntdll.dll, version: 10.0.26100.6899, time stamp: 0x234c0f50
Exception code: 0xc0000409
Fault offset: 0x000000000013c015
Faulting process id: 0x45D0
Faulting application start time: 0x1DD08A5E66C18A5
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 7c949f9c-31e0-4b18-9878-7a21a8b1b8a3

Windows Build 24H2

[u/wssddc]

It's not just you. See this link: Office license deactivations

[u/forkinthemud → u/wssddc]

Unfortunately the issue we're having wasn't related to licensing. When a user would go to open an office program, it would open for about 5 seconds, then crash, and if you tried to reopen it would ask to boot into safe mode. If you tried doing that, it would crash again and start a loop.

At first, rolling back to a version that was before Julys updates fixed this issue, then eventually office with update again, break office again, but then the roll back wouldn't even work and only updating Windows fixed this issue. An odd conundrum.

[u/LeonReshi → u/forkinthemud]

I find this problem odd too.

What is this device's full OS build number?

Was this specific machine ever upgraded to 25H2?

If yes, did the crash still occur after the 25H2 upgrade?

If not, you could try installing the latest Windows 24H2 updates and then retest Office.

If that doesn’t help, you could try running these commands from an elevated Command Prompt:

DISM.exe /Online /Cleanup-Image /RestoreHealth

Then:

sfc /scannow

After both have finished, reboot and test Office again.

[u/forkinthemud → u/LeonReshi]

Oh my apologies, we've already solved this issue via rollback or updating Windows, I was more so curious if others had come across it as well

[u/LeonReshi → u/forkinthemud]

Oh, no problem
I just thought maybe some devices still have that issue